Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Elise Woods

Noosa,QLD

Summary

Enthusiastic and motivated Assistant Store Manager with in-depth experience in creating a positive atmosphere to provide every customer with exceptional experiences and promote brand loyalty. Friendly demeanour and enjoys building relationships with customers, employees and senior management. Well-versed in sales, personnel management, visual merchandising and inventory management who holds a strong history of meeting company goals.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Rip Curl
02.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff and maintained a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly, providing solutions within store policy's.
  • Completed daily inventory counts to verify stock levels on floor and on hand, keeping in mind our size run integrity and addressing any discrepancies along with future needs.
  • Managed end of season stock and distributed inventory to outlet stores, consolidated items from other stores making sure levels are maintained and communicating information to buyers of the company along with head office and kept the pos system up to date.
  • Receiving and responding to store emails, followed VM directives, maintained store size integrity.
  • Managing accounts and third party invoice tracking
  • Provided hands-on, personalised assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Scheduled rosters and delegated assignments to meet coverage and service demands, ensuring proper coverage during peak shopping periods without exceeding wage budgets.
  • Mentored staff members in their professional development by offering guidance/support in their assigned roles and making sure training tasks are up to date.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Oversaw Daily cash reconciliations and register operations ensuring accurate financial reporting and minimising any discrepancies.
  • Generated repeat business through exceptional customer service and offering memberships through loyalty program with a high sign up rate
  • Collaborated with the management team and regional manager to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets such as successfully meeting daily budget, UPT's, average sale and amount of transactions in contrast with the previous years sales
  • Reported daily and monthly summary to regional manager which including figures and updates on store functionality
  • Successfully upsold items and outfits such as accessories, matching outfits and current promotions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained a clean, safe, and organised store environment to enhance the customer and staff experience.

Assistant Store Manager

Rip Curl Outlet
08.2022 - 02.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
    Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all
    customers.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to
    customers.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Retail Pharmacy Assistant

Amcal Pharmacy
02.2022 - 08.2022
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Merchandised over-the-counter goods and rotated stock.
  • Contributed to increased sales by offering expert advice on over-the-counter medications and products.
  • Updated computer system with current customer, payment and inventory information.
  • Supported operations with filing, copying and faxing.
  • Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
  • Maintained current knowledge of industry trends by participating in continuing education opportunities related to pharmaceuticals.

Waitress

Old Apple Shed
08.2021 - 05.2022
  • Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times. Used cash registers and credit card machines to cash out customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Suggested appropriate food and drink pairings to increase sales.

Retail Assistant

Neverland Store
05.2021 - 08.2021
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Vision Therapist

2020 Sight And Style
10.2020 - 02.2021
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
    Corresponded with clients through email, telephone or postal mail.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Completed patient referrals to other medical specialists.
  • Helped patients complete necessary medical forms and documentation.
  • Conducted behavioral testing, scored and wrote report after testing alongside optometrist and discussed therapy session with client / parents.
  • Planned and took therapy sessions with client while monitoring their progress
  • Took retinal imaging scans for clients
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions
    Collected pertinent data and calculations to aid physician in interpreting results.
  • Taught patients about medications, procedures and care plan instructions.

Retail Assistant

The Bronze Snake Shop
04.2016 - 01.2020
  • Assisted store manager in meeting standards for customer service and quality.
  • Exceeded sales goals and accomplished business objectives
  • Offered assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Answered questions about store policies and addressed customer concerns.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Strengthened merchandising and promotional strategies - such as mannequins and display cabinet in order to drive customer engagement and boost sales.
  • Optimised store displays and appearance via strategic merchandising.
  • Generated spreadsheets detailing sales information
  • Improved sales process and tracking with implementation of new point of sale (POS) system.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Trained and managed associates in customer service and sales techniques.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed store organisations, maintenance and purchasing functions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Helped customers locate appropriate store locations and products, answered questions about products, and provided solutions and ordered in products for customers that were sold out or unavailable in our store.

Education

Bachelor Of Biomedical Science -

Australian Catholic University
Melbourne, VIC

Bachelor Of Business - Marketing

Torrens University Australia
Brisbane, QLD

Skills

  • Problem-Solving
  • Customer Service and Engagement
  • Retail Operations
  • Inventory Control
  • Store Organization
  • Team Building and Leadership
  • Attention to Detail
  • POS systems operations
  • Employee Scheduling
  • Upselling and Cross Selling
  • Marketing and Promotions
  • Staff training/development
  • KPI Tracking

References

Samuel Crump

Store Manager Rip Curl, Noosa Heads

Sam.crump@ripcurl.com

0450913806


Kesha Nettleford

Store Manager Rip Curl Outlet, Rye

Kesha.netta@gmail.com

0439726975

Timeline

Assistant Store Manager

Rip Curl
02.2023 - Current

Assistant Store Manager

Rip Curl Outlet
08.2022 - 02.2023

Retail Pharmacy Assistant

Amcal Pharmacy
02.2022 - 08.2022

Waitress

Old Apple Shed
08.2021 - 05.2022

Retail Assistant

Neverland Store
05.2021 - 08.2021

Vision Therapist

2020 Sight And Style
10.2020 - 02.2021

Retail Assistant

The Bronze Snake Shop
04.2016 - 01.2020

Bachelor Of Biomedical Science -

Australian Catholic University

Bachelor Of Business - Marketing

Torrens University Australia

Similar Profiles

CREATE PROFILE
Elise Woods