Elise Pettigrew
Brisbane,QLD
Summary
I am devoted to my work and passionate in helping others. I have the relevant skills required to assist people both professionally and with empathy. My previous experience in the human services field has allowed me to identify and respond to customers who are in need. I have the ability to organise and manage multiple priorities with a positive attitude. I am a compassionate and supportive team member, who enjoys creating positive relationships with both my fellow employees and customers.
Overview
5
5
years of professional experience
Work History
Service Officer
Services Australia
08.2021 - Current
- Interact with a diverse range of individuals including people in vulnerable circumstances with both empathy and professionalism
- Evaluate and analyse customer needs
- Research and make sound decisions using appropriate judgement
- Tailor services to customers
- Make connections and understand the community, government, and other services
- Delivering a range of customer service functions including call centre and processing work
- Train and support others through facilitating training
- Identifying and responding to customer interactions and customer aggression
- Demonstrate necessary computer literacy skills
- Adapt and work in a changing environment
Receptionist
1 Million Strong
01.2019 - 08.2021
- Greeting and assisting members with enquires
- Answering phone calls
- Handling payments
- Providing customers with information about facilities
- Scheduling appointments
Education
High School Diploma -
Saint Margaret Mary's College
Townsville11.2020
Skills
- I am able to communicate well with all individuals Effective communication has always been a crucial aspect to my prior employment, and I have developed a range of skills to positively and professionally communicate with both customers and my fellow employees
- I have the ability to work both independently and in a team setting
- Time management is one of my assets I have the ability to prioritise tasks and meet deadlines, to ensure I am delivering for both customers and my employer
- I am able to problem solve, by thinking critically and finding solutions to challenges when necessary
- I have proficient technical skills in multiple programs, and have the ability to quickly grasp and understand new systems
Accomplishments
In my previous role I began as an APS 3. I was soon offered a higher position as an APS 4 due to the skills I quickly developed in my line of work. I was recently selected to undertake SME (Subject matter expert) training. This gave me further opportunity to facilitate training, assist other service officers with enquiries when they required assistance, and assess appeals.
Additional Information
References -
Previous manager - John Goodall
Mobile Number: 0438 458 428
Email: john.goodall@servicesaustralia.gov.au
Timeline
Service Officer
Services Australia
08.2021 - Current
Receptionist
1 Million Strong
01.2019 - 08.2021
High School Diploma -
Saint Margaret Mary's College
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