ELISH SHRESTHA

I am an ambitious and determined professional committed to justice and the legal system, holding a Community Services degree and hands-on experience from placements at ADSI Auburn and Bridges Care Smeaton Grange. Proven expertise in client support, case noting, NDIS procedures, emergency relief, and program assistance, with a focus on CALD, refugee, migrant, and vulnerable community groups. Renowned for exceptional communication skills, reliability, ethical practice, and the ability to build trust and rapport with clients. With over three years of customer service experience, I bring professionalism, teamwork, and adaptability to community-focused roles. I am committed to learning and delivering positive outcomes which will contribute meaningfully to the individuals and communities I serve.

• Ability to provide client support and engage effectively with diverse individuals.
• Knowledge of NDIS processes, documentation, and participant support requirements.
• Competent in case noting, administrative duties, and maintaining accurate records.
• Experienced in delivering emergency relief support to vulnerable clients.
• Skilled in working with CALD communities with cultural awareness and respect.
• Strong communication and active listening skills.
• Effective problem-solving and conflict-resolution abilities.
• Reliable with excellent time management skills.
• Works well in team environments while maintaining professional boundaries.
• Brings strong customer service and hospitality experience to client-facing roles.
• Skilled in building positive customer and client relations.
• High attention to detail across all tasks.
• Experienced in complaint handling and resolution.
• Culturally sensitive and responsive in practice.
• Ability to use coping techniques in challenging situations.
• Knowledge of supportive counselling techniques.
• Comfortable conducting home visits when required.
• Skilled in lead follow-up and coordinated client contact.
• Knowledge of food safety standards.
• Maintains a clean and safe workplace environment.
• Calm and composed nature in high-pressure situations.

• BP EMPLOYEE 3rd QTR EXCELLENCE AWARD
• RESPONSIBLE SERVICE OF ALCOHOL, 2022
• FOOD HANDLER BASICS CERTIFICATE, 2023
• WORKING WITH CHILDREN CHECK (WWCC), 2025
• NATIONAL POLICE CHECK
• FIRST AID & CPR CERTIFICATE