Elisha Frost-O'Loughlin
Wollongong,NSW
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Illawarra Paediatric Dentistry
03.2022 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claims, explained benefits, and outlined pricing details for procedures and services.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Managed multiple tasks and met time-sensitive deadlines.
Dental Assistant
Illawarra Paediatric Dentistry
03.2022 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Monitored patient comfort and safety during dental procedures.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Early Childhood Educator
Willy Wagtail's Garden Early Learning Centre
09.2017 - 12.2021
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with parents and other staff about student progress.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Coached, supervised and mentored education staff, imparting classroom knowledge to build strong skill sets.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Organized and supervised large and small group activities.
Retail Assistant
Cotton On Group
11.2018 - 07.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked closely with store manager to solve problems and handle customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Cafe Worker
Dusk Cafe
06.2013 - 08.2017
- Developed and maintained positive relationships with customers to enhance service.
- Strictly followed sanitation and food safety guidelines
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Handled cash transactions and point-of-sale operations
Education
Certificate III - Dental Assisting
TAFE NSW
2024
Certificate III - Early Childhood Education And Care
TAFE NSW
2018
Higher School Certificate -
Corrimal High School
Corrimal, NSW2014
Skills
- Incoming Call Reception
- Time Management
- Rapport Development
- Proficiency in Praktika
- Verbal and Written Communication
- Computer Proficiency
- Excellent Multitasking Capabilities
- Appointment Scheduling
- High-Volume Environments
- Team Collaboration
- Patient Database Maintenance
- Understanding of Confidentiality Laws
Certification
- Working with Children Check - Valid until October 2027
- Responsible Service of Alcohol - Valid until February 2028
References
Contact details available upon request:
- Claire Rutten - Practice Manager @ Ramsay Psychology
- Sareena Pham - Oral Health Therapist @ HCF Dental Care
Timeline
Dental Receptionist
Illawarra Paediatric Dentistry
03.2022 - Current
Dental Assistant
Illawarra Paediatric Dentistry
03.2022 - Current
Retail Assistant
Cotton On Group
11.2018 - 07.2019
Early Childhood Educator
Willy Wagtail's Garden Early Learning Centre
09.2017 - 12.2021
Cafe Worker
Dusk Cafe
06.2013 - 08.2017
Certificate III - Dental Assisting
TAFE NSW
Certificate III - Early Childhood Education And Care
TAFE NSW
Higher School Certificate -
Corrimal High School
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