ELISHA GALBRAITH
Brisbane,QLD
Summary
Dynamic professional with extensive experience in administration and customer service, notably as Managing Director at Ceiling Panels (QLD) PTY LTD. Proficient in XERO and MYOB, I excel in accounts management and compliance. My strong communication skills and problem-solving abilities drive operational efficiency and enhance customer satisfaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Bookkeepers
Bayside Rust Repairs
03.2018 - 04.2025
- Prepare BAS and PAYG (for sole trader).
- Managed accounts payable and receivable processes to ensure timely payments and accurate financial records.
- Liaise with the ATO when required.
- Arrange and liaise with the accountant for the preparation of individual tax returns.
Chief Executives and Managing Directors
Ceiling Panels (QLD) PTY LTD
09.2011 - 02.2024
- Managing Director/Office Manager.
- Utilise XERO, MYOB, and Microsoft Office for administrative tasks.
- Provided outstanding customer service and engaged customers by providing product knowledge and personalised service.
- Managed accounts payable and receivable functions.
- Oversaw payroll administration, ensuring regulatory compliance and accuracy.
- Handled work cover and insurance management to protect organisational interests.
- Conducted bank reconciliations of multiple accounts for accurate financial reporting.
- Submitted BAS and PAYG to meet taxation requirements effectively
- Administered EFTPOS machine operations for efficient payment processing.
- Arranged and managed customer orders and deliveries and led strategic planning initiatives to enhance operational efficiency.
- Developed annual budgets and financial forecasts for effective resource allocation.
- Maintained stock control.
- Executed marketing campaigns through various platforms, including social media oversight
Food and Beverage Attendant
Spotless Services (Brisbane Domestic Airport)
10.2008 - 02.2009
- Hospitality shifts divided between the Virgin Australia Bar & their separate Cafe in the Brisbane Domestic Airport.
- Obtained mandatory ASIC Pass and RSA Certificate.
- Delivered excellent customer service in high-traffic airport dining environment.
- Barista work.
- Bar work.
- Prepared food items following safety and hygiene standards.
- Cash register and EFTPOS machine operation.
- Handling cash transactions accurately and balancing the cash register.
- Working unsupervised and as part of a team.
- Close of Café.
- Sustained cleanliness and systematic arrangement of dining areas and kitchen spaces while adhering to health and safety guidelines.
Parenting
Home duties
03.2005 - 10.2008
- Parent.
- Home duties and care.
Accounts Clerk
Turbon Engineering & Co.
06.2003 - 03.2005
- Administrative tasks using MYOB & Microsoft Office.
- Payroll for approximately 30 Employee's.
- Accounts payable/receivable.
- Data entry.
- Filing paperwork.
- Daily banking.
- Maintain excellent Customer service.
- Engaged customers by providing product knowledge and personalised service.
- EFTPOS machine operation.
- Cash handling and till operation.
- Unsupervised open and close of showroom and office.
- Working unsupervised and as part of a team.
- Maintain general cleaning of the office and showroom.
Waiters
Spoon Deli Cafe (Newstead)
11.2002 - 06.2003
- Waitress & Kitchen Hand.
- Serving customers and delivering food and beverage orders to tables in a timely and friendly manor.
- Provided excellent customer service at all times.
- Food preparation in compliance with health and safety policies and procedures.
- Cash register operation.
- EFTPOS machine operation.
- General cleaning in compliance with health and safety policies and procedures.
Accounts Clerk
Ceiling Panels (QLD) PTY LTD
07.1999 - 07.2002
- Traineeship via Mt Gravatt Tafe
- Obtained Certificate IIII in Business (office administration).
- Sales and friendly customer service.
- Process payroll for approximately 15 employees.
- Accounts payable and receivable.
- Petty cash reconciliation
- Data entry.
- Sales.
- Cash handling, EFTPOS machine operation and daily banking.
- Stock control.
- Mail in and out.
- General cleaning of office and showroom.
Waiters
Buzz Cafe (Brisbane City)
02.1999 - 07.1999
- Provided excellent customer service in a fast-paced café environment.
- Delivering food and beverages to tables in a timely and friendly manner.
- Prepared food items following safety and hygiene standards.
- Cash register operation and EFTPOS machine operation.
- Cleaning of the restaurant in compliance with health and safety regulations.
Sales Assistants (General)
On the Park Takeaway and Coffee Shop
03.1998 - 11.1998
- Takeaway shop assistant duties.
- Maintaining a high level of customer service.
- Prepared food items following safety and hygiene standards.
- Cash register operation.
- Local lunch deliveries to customers.
- Cleaning.
Sales Assistants (General)
KFC Morningside
11.1995 - 04.1996
- Customer service.
- Prepared food items following safety and hygiene standards.
- Operated kitchen equipment to cook, fry, and assemble meals.
- Assisted customers with orders and provided menu information.
- Maintained cleanliness of workstations and dining areas.
- Handled cash transactions and processed payments accurately using a cash register.
- Maintained cleanliness of workstations and dining areas.
Education
Certificate - Responsible Service of Alcohol
Qld Liquor Licensing Division
01.2008
Certificate IV - Business (Office Administration)
Tafe Qld
Mount Gravatt, QLD01.2002
Senior Secondary Certificate of Education - Senior Certificate
Cannon Hill Anglican College
10-1996
Skills
- administration and office coordination
- delivery and schedule coordination
- invoicing, receipting & banking
- accounts payable & receivable
- XERO, MYOB & Microsoft Office
- time management and prioritisation
- problem solving & compliance awareness
- strong written & verbal communication
- problem-solving
- active Listening
- adaptable & willing to learn
- empathy & patience
- customer relationship management
Certification
- Motor Vehicle, Car, QLD
- Hospitality, Responsible Service of Alcohol Card, QLD
Affiliations
Playing piano & reading sheet music, demonstrating focus, discipline and attention to detail
References
References available upon request.
Timeline
Bookkeepers
Bayside Rust Repairs
03.2018 - 04.2025
Chief Executives and Managing Directors
Ceiling Panels (QLD) PTY LTD
09.2011 - 02.2024
Food and Beverage Attendant
Spotless Services (Brisbane Domestic Airport)
10.2008 - 02.2009
Parenting
Home duties
03.2005 - 10.2008
Accounts Clerk
Turbon Engineering & Co.
06.2003 - 03.2005
Waiters
Spoon Deli Cafe (Newstead)
11.2002 - 06.2003
Accounts Clerk
Ceiling Panels (QLD) PTY LTD
07.1999 - 07.2002
Waiters
Buzz Cafe (Brisbane City)
02.1999 - 07.1999
Sales Assistants (General)
On the Park Takeaway and Coffee Shop
03.1998 - 11.1998
Sales Assistants (General)
KFC Morningside
11.1995 - 04.1996
Certificate - Responsible Service of Alcohol
Qld Liquor Licensing Division
Certificate IV - Business (Office Administration)
Tafe Qld
Senior Secondary Certificate of Education - Senior Certificate
Cannon Hill Anglican College