Elisha Gerritzen
Perth
Summary
I am confident I would make a successful applicant for the advertised position at Ember Bath House. I embrace the business values of relaxation, connectivity to mind and body and ancient wellness. Outside my shared values with the business, I believe I would add value to the workplace because I am an encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Additionally, I consider my self highly proficient in using independent decision-making skills and sound judgment to positively impact company success. I am dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance within the business. It is through these skills, I should be considered as a successful applicant.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Regional Manager
What Ability
09.2023 - Current
- Safeguarded client confidentiality by diligently adhering to privacy policies and ethical standards in all interactions.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Improved team efficiency by providing ongoing training and support to disability support workers.
- Increased staff retention through fostering a positive work environment and addressing employee concerns promptly.
- Collaborated with state manager to maintain daily operations.
- Developed strong relationships with community partners to enhance available resources for clients within the disability sector.
- Implemented crisis intervention strategies when necessary to ensure safety and well-being of both clients and staff members involved.
- Coordinated with healthcare professionals to ensure clients medical needs were met, further enhancing their overall wellbeing.
- Established open communication channels between staff members, clients, families, and other stakeholders for transparent information sharing.
- Conducted thorough assessments of clients physical, emotional, and cognitive capabilities to determine appropriate services required.
- Processed invoices and payments in line with company policies and procedures.
Disability Support Worker
What Ability
12.2022 - 09.2023
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Provided assistance in daily living activities by dressing, grooming, showering, and toileting patients.
- Worked with children and parents to closely monitor and record social, behavioural and academic growth.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Adhered to company requirements for patient interactions and care standards.
- Maintained detailed records of client progress, documentation of services and case notes.
- Designed individualized plans detailing daily activities and needs for clients.
- Kept detailed daily logs with care actions, client behaviours, and incidents.
Gym Receptionist
Empire Perfomance Center
04.2022 - 04.2023
- Answer all member calls, emails and chats promptly ensuring high levels of professionalism and care.
- Actively managed all new member sign ups, cancellations, holds and general enquiries.
- Assisted with onboarding new members and securing paperwork completion.
- Provided exemplary customer service and relationships with clients and members.
- Responded appropriately to conflict and complaints with genuine care and urgency.
- Maintained confidentiality of information regarding members and company.
- Collected payments, processed transactions and updated relevant records.
- Organized, maintained and updated information in computer databases.
Beauty Therapist
Serendipity Medi Spa
08.2021 - 12.2022
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Continual study of customer skin to assess conditions and skin type and suggest products and treatments.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Developed salon reputation through commitment to customer satisfaction and strong client relationships.
2IC Beauty Therapist / Receptionist
Fresh Skin Clinic
06.2017 - 08.2021
- Actively listened to customers requests, confirming full understanding before addressing concerns.
- Performed treatments but not limited to; basic skin treatments, microdermabrasion, skin needling, cosmeceutical and paramedical grade chemical peels and enzyme treatments, hair removal, massage, lash and brow treatments, face and body waxing with inclusive female intimate waxing.
- Proved successful working within tight deadlines and fast-paced atmospheres.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Confirmed appointments, communicated with clients and updated client records.
- Completed and reviewed all salon paperwork, recognizing any discrepancies and addressing them in a timely manor.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, store opening and closing procedures.
Education
Diploma - Diploma of Beauty Therapy
North Metropolitan TAFE
Perth, WA04.2019
Year 10 - Year 10
Applecross Senior Highschool
Perth, WA12.2017
Skills
- Safety Management
- Performance management
- Customer Satisfaction
- Staff training and development
- Staff management
- Staff supervision
- Teamwork and collaboration
- Customer service
- Flexible and adaptable
- Dependable and responsible
- Team leadership
- Decision-making
- Documentation and reporting
Certification
- Certificate II Business
- SHB300115 Diploma Of Beauty Therapy
- DMK Advanced Beauty Therapy
- Laser and Intense Pulse Light
- Advanced Skin Needling
- HLTAID001 Provide Cardiopulmonary Resuscitation
- HLTAID003 Provide First AID
- NDIS Worker Screening
- National Police Clearance
- Working With Children
- Epilepsy Essentials, Midazolam
References
- What Ability State Manager WA
Ian Harvey // Ian@whatability.com.au
0468 993 336
- What Ability CEO NSW
Jared Chapman // Jared@whatability.com.au
0410 345 681
- Serendipity Medi SPA OWNER
Michelle Mckain // Michelle@serendipitymedispa.com.au
0401 011 693
Conclusion
In conclusion, I am confident that my skills in customer service, attention to detail, and commitment to creating a welcoming, relaxing environment align perfectly with the values of Ember Bath House. My experience in management has honed my ability to anticipate guest needs and provide a seamless, memorable experience for all guests. I am passionate about wellness and am eager to contribute to Ember's mission of offering a tranquil escape for all who visit. With my enthusiasm and dedication, I would be thrilled to support and enhance the exceptional service standards that define Ember Bath House.
Timeline
Regional Manager
What Ability
09.2023 - Current
Disability Support Worker
What Ability
12.2022 - 09.2023
Gym Receptionist
Empire Perfomance Center
04.2022 - 04.2023
Beauty Therapist
Serendipity Medi Spa
08.2021 - 12.2022
2IC Beauty Therapist / Receptionist
Fresh Skin Clinic
06.2017 - 08.2021
Diploma - Diploma of Beauty Therapy
North Metropolitan TAFE
Year 10 - Year 10
Applecross Senior Highschool
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