Elisha Hood
Carlton North,VIC
Summary
Operations Manager who is exceptionally experienced in customer service and staff management. Self motivated, analytical and meticulous. Experienced in working in a high pressure and challenging environment.
Overview
10
10
years of professional experience
Work History
Operations Manager
Edwards And Co
08.2023 - Current
- Providing staff with coaching and mentoring to enhance performance and professional development
- Holding daily morning huddles, and engaging monthly team meetings
- Conducts personal one-on-one mentoring and coaching with all team members
- Responsible for recruiting, hiring and training of team members
- Preparing annual budgets with controls to prevent overages, and discussed monthly strategies with CFO
- Performing statistical analyses to gather data for operational and forecast team needs
- Responsible for ordering all salon stock & performing stocktake
- Working to continuously increase salon business through effective sales, service, and operations policies
- End to end client management from initial consultation and booking, to follow up interaction to build ongoing relationships
- Developing and maintaining relationships with external vendors and suppliers
Salon Coordinator
Edwards And Co
05.2020 - 08.2023
Sales Administration
Pixel Technologies
11.2020 - 04.2021
- Supporting sales manager by processing all orders and quotations
- Supporting accounts manager by invoicing customers and basic bookkeeping
- Staying up to date with new products and features and offering technical support to customers
- End to end management of telecommunications customers for SIMS in their emergency telephone lifts
Specialist Recruitment Consultant
Spencer Ogden
03.2020 - 10.2020
- Providing white collar, skilled personnel on a permanent basis to the Renewable Energy and Power Generation sector across VIC, and NSW
- Managing client and candidate interactions from initial contact, through to interview and offer stages
- Developed and maintained strong relationships with key stakeholders and candidates
Savers Team Member / Operations Supervisor
Savers Thrift Store
08.2013 - 03.2020
- Responsible for recruiting, selecting, and training team members
- Processing payroll and preparing team member rosters
- Employee development; including providing regular observation, interaction and coaching of team members, assisting with team member counselling and performance reviews
- Proactively promote loss prevention awareness by upholding procedures and ensuring policies are in place
Education
Diploma of Human Resources - Management
Melbourne Polytechnic
Life And Business Coach
Total Coaching Academy
Adelaide, SA10.2023
12 VCE - undefined
Greensborough College
2015
Skills
- Staff Management
- Business Strategy Development
- Client Relations
- Conflict Resolution
Timeline
Operations Manager
Edwards And Co
08.2023 - Current
Sales Administration
Pixel Technologies
11.2020 - 04.2021
Salon Coordinator
Edwards And Co
05.2020 - 08.2023
Specialist Recruitment Consultant
Spencer Ogden
03.2020 - 10.2020
Savers Team Member / Operations Supervisor
Savers Thrift Store
08.2013 - 03.2020
Diploma of Human Resources - Management
Melbourne Polytechnic
Life And Business Coach
Total Coaching Academy
12 VCE - undefined
Greensborough College
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