Elisha Hood
Woonona,NSW
Summary
Compassionate and Empathetic Support Worker with over 10 years experience working with individuals with complex support needs. Passionate about supporting people to take steps towards a value lead and meaningful life despite challenges and diagnosis.
Overview
10
10
years of professional experience
Work History
Casual Administration Support
Hub Electrical
02.2024 - Current
- Complete data input support for various office administration systems
- Invoice Reconciliation
- Provide Support to Administration Officer as needs arise
- Answer Phone calls and action as appropriate
Acting Senior Practice Leader
Neami National
05.2020 - 08.2020
- Lead a small team of staff, providing practice development sessions
- Support Leadership team and participate in decision making, planning, and problem solving
- Monitor and complete monthly reporting for funding bodies
- Dealing with situations and needs as they arise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance
- Assist in recruitment, reviewing resumes and interviewing potential employees
Community Rehabilitaton Support Worker
Neami National
02.2016 - 08.2023
- Provide direct one on one support to consumers within the PHAMS/NPS/COS program in the consumers home, community or at the Neami office
- Develop strong rapport and trusting relationships with consumers and their families through empathetic communication and active listening.
- Group Facilitation - Optimal Health, Life Visioning, Wellbeing Workshop for Staff
- Manage a case-load of individuals with enduring ill mental health and complex needs
- Complete an Assessment of needs through the use of various assessment tools ie. CANS, WHODAS, LSP16
- Refer Consumers to other services or programs as individual needs arise ie. GP, Psychologist, Housing, Brokerage, ect.
- Support Consumers to develop of individual goals within a strengths based framework
- Complete comprehensive risk assessment and collaborate with individuals around intervention plans
- Individual Wellness Planning
- Worked within a team based approach
- Collaboration with program partners, such as Housing and Community Mental Health Case Managers, Clinicians and other Consumer Supports to ensure an integration of consumer support
- Support Consumers, Carers and Clinicians to understand and navigate NDIS access
- Report Writing
- Complete record of Case notes.
- Acting in SPL and taking on higher duties (Practice Leader Positions) while practice leader away or on Holidays.
Case Manager - Crisis Refuge
Project Youth/Southern Sydney Youth
01.2015 - 01.2016
- Provide direct care and support to clients; in a crisis residential setting
- Assist with teaching living skills including cooking, cleaning and hygiene
- Write and record succinct and factual case notes using CIMS system
- Communicate effectively with other staff and community organisations
- Assess and minimise risk.
Case Manager - Transitional Housing
Project Youth
01.2015 - 06.2015
- Sole worker in a medium to long term youth refuge for young people age 16-19
- Perform referral and assessment
- Formal strengths and person focused case management; Perform initial assessment and Case plan, regular case reviews, write succinct and factual case notes using CIMS system
- Provide support and informal case management
- Liaise with other networks including mental health professionals, schools, parents and family
- Assess and minimise risk
- Conflict resolution and relationship building
- Organise and maintain the running of the refuge including grocery shopping, cooking, organising cleaning and cooking rosters
- Contribute to the housing team weekly staff meeting and liaise with other staff of Project Youth
- Assist with Drop in activities at the Youth Center.
Case Manager - School Youth Connections
Engadine District Youth Service
07.2014 - 12.2014
- Provide Case Management to young people at disengaged or at risk of disengaging from Education and or training
- Perform assessment to recognise support areas
- Recognise young persons goals and strengths and a plan to provide support
- Provide support, information and basic council for areas in the following; bullying, drug and alcohol use, homelessness, mental health and access to further support education, sexual health, employment and job seeking and family
- Risk of harm assessments and implement support plans
- Liaise and collaborate with school counsellors, school contacts, parents and medical health professionals
- Provide referral to alternate support and health services
- Assist with Drop in service at the Youth Centre.
Education
Bachelor Community Welfare -
University of Western Sydney
01.2013
Skills
- Independent Worker
- Positive Team Player
- Organisation and Planning
- Strong Communication
- Team Leadership
- Problem Solving
- Thinking Creatively
- Attention to Detail
- Client Advocacy
- Positive Attitude
- Emotional awareness
- Team building
- Self Motivation
Referee
Madeleine Prince - Neami National
0477 877 207
Madeleine.Prince@neaminational.org.au
- Previous Neami National Practice and Service Manager
Alanna Roodenrys - NDIS sole Trader
0410 075 228
- Previous Neami National Colleague
Timeline
Casual Administration Support
Hub Electrical
02.2024 - Current
Acting Senior Practice Leader
Neami National
05.2020 - 08.2020
Community Rehabilitaton Support Worker
Neami National
02.2016 - 08.2023
Case Manager - Crisis Refuge
Project Youth/Southern Sydney Youth
01.2015 - 01.2016
Case Manager - Transitional Housing
Project Youth
01.2015 - 06.2015
Case Manager - School Youth Connections
Engadine District Youth Service
07.2014 - 12.2014
Bachelor Community Welfare -
University of Western Sydney
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