Elisha Lister

During my tenure at Direct Freight Express, I was designated to assume the responsibilities of my PM (Afternoon) Supervisor, Fleet Controller, and the Receptionist in their absence. I was proficient in fulfilling their roles, including that of a team leader.

• Contributed to the overall success of the organization by applying effective leadership skills and constantly striving for excellence within the logistics department.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
• Prepared and presented reports to management on logistics performance to identify areas for improvement.
• Coordinated dispatching of 20 drivers to accomplish daily delivery requirements.
• Played a pivotal role in retaining high-value clientele, consistently delivering exceptional customer service during challenging situations or delays in deliveries.
• Reduced invoice discrepancies by meticulously verifying information and promptly addressing errors.

• Coordinated appointments to show marketed properties.
• Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
• Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
• Contributed to successful marketing campaigns by creating visually appealing promotional materials for properties and open houses.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Played a pivotal role in successful closings by meticulously coordinating all necessary tasks with relevant parties involved, from contract signing to final walkthroughs.
• Coordinated with photographers and staging professionals to prepare properties for sale, enhancing listing appeal.

• Exceeded sales goals and receiving multiple KPI target bonus's.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
• Collaborated with upper management to develop strategic plans for store growth and expansion.
• Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
• Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximise business success
• Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers which boosted sales performance
• Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
• Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
• Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
• Handled customer service by dealing with complaints, organizing stock and answering customer queries.