ELISHA PAUL
Beecroft
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
4
4
years of professional experience
Work History
Team Leader
Venues Live
2022.09 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Umpiring
North Epping Rangers Netball Association
2021.04 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Waitress
Three Beans Cafe
2020.01 - 2021.01
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Education
Loreto Normanhurst
Normanhurst, NSW09.2023
Skills
- Coaching and Mentoring
- Analytical Thinking
- Conflict Resolution
- Teamwork and Collaboration
- Educational Opportunities
- Collaborative Environments
- Leadership
Timeline
Team Leader
Venues Live
2022.09 - Current
Umpiring
North Epping Rangers Netball Association
2021.04 - Current
Waitress
Three Beans Cafe
2020.01 - 2021.01
Loreto Normanhurst
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