Elisha Mohan

• Maintained safety protocols when handling animals to minimize risk of injury to both staff members and animals themselves.
• Improved animal care by providing daily feeding, grooming, and exercise routines.
• Assisted veterinarians with medical procedures to ensure proper treatment for injured or ill animals.
• Reduced stress levels in shelter animals through implementing environmental enrichment activities and socialization programs.
• Trained new employees and volunteers on proper handling techniques, sanitation procedures, and overall shelter operations.
• Conducted behavioural assessments on incoming animals to determine appropriate placement within the facilit
• Contributed to team efforts in achieving high standards of animal care during annual inspections from regulatory agencies.
• Enhanced facility cleanliness by maintaining kennels, enclosures, and common areas on a daily basis.
• Managed accurate record-keeping for all animals within the facility, including vaccinations, medications, and special needs requirements.
• Fed and watered animals to provide necessary nutrients and keep pets healthy.
• Kept animals clean and free of contaminants to promote optimal health.
• Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
• Maintained equipment and facility to keep animal care environment and tools in good working order.
• Administered medications to animals in treatment and documented changes in condition.
• Many More

• Improved patient care by assisting veterinarians in performing surgical procedures and monitoring anaesthesia.
• Enhanced patient safety by monitoring vital signs during procedures, alerting the veterinarian of any abnormalities or concerns.
• Enhanced client satisfaction by providing compassionate care to hospitalized patients, ensuring their comfort and wellbeing.
• Maintained clinic cleanliness and organization, contributing to an efficient workspace for veterinarians and support staff.
• Prepared surgical instrument packs and drapes for use in sterile environment by processing in the autoclave.
• Processed new patients and updated client records with key information using standardized registration system and encrypted database.
• Assisted senior staff with handling , blood collection and blood analysing.
• Administered medications according to veterinarian instructions, ensuring correct dosages were given at appropriate intervals for optimal treatment efficacy.
• Educated pet owners on proper animal care practices, contributing to healthier pets and stronger owner-animal bonds.
• Advanced clinic efficiency by preparing examination rooms with necessary equipment and supplies for scheduled appointments.
• Provided exceptional customer service at reception desk, addressing client concerns professionally while displaying empathy toward their pets'' needs.
• Reduced appointment wait times by efficiently managing schedules and promptly notifying veterinarians of any changes or cancellations.
• Many More

> Ability to hear customer concerns and recommended corrective actions to resolve issues.

> Communication and organisation skills

> Assisted in locating and obtaining out-of-stock products based on customer requests.

> Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.

> Promptly delivered service to prioritize customer needs.

> Promptly responded to inquiries and requests from customers.