Elisa Magra
Bondi Beach
Summary
Determined and enthusiastic professional with international and regional experience, always ready to uncover new perspectives and optimize processes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Corporate Business Analyst
Splend
11.2023 - Current
- Business intelligence reports to inform strategic decision-making on operational cost, sales pipeline and competitor behaviour
- Analyses on key aspects of business to evaluate factors driving results and summarize into presentations.
Business Analyst
Toyota Material Handling Europe
07.2022 - 11.2023
- Actively participated in meetings with SAP consultants to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Performed gap analysis between existing system processes and desired state, identifying areas for improvement and cross functional work flows
- Delivery of business requirements and definition of acceptance criteria in an agile environment.
- Generated ad-hoc reports to evaluate specific business requirements.
Rental and Used Fleet Analyst
Toyota Material Handling Europe
10.2021 - 07.2022
- Monitor efficiency and profitability of fleet composition and life-cycle in all the European countries
- Prepare monthly KPIs and check new arrivals from the factories to forecast STR and LTR fleet turnover and used sales
- Support the European Rental and Used Managers in ad-hoc analyses and projects
- ACHIEVEMENTS: selected in the SAP S/4 HANA European implementation team in collaboration with Deloitte.
Rental Specialist and STR Key User
Toyota Material Handling Italia
04.2016 - 09.2021
- Prepare monthly reports to monitor the compositions, margins, and costs of the STR fleet
- Enhanced customer satisfaction by providing personalized rental assistance and recommendations.
- Support the Italian branches in finding the right rental solution
- ACHIEVEMENTS: chosen as STR Key User, the first point of reference for Europe in the team and responsible to train new employees.
Customer Service Representative
COBRA
05.2015 - 01.2016
- Prepare commercial offers, organize orders and shipments.
Supply Chain Analyst
EATON
06.2014 - 05.2015
- Coordinate monitor and support EMEA production plants in relation to material management and its KPIs (sales forecast, inventory level, on time delivery etc.)
- On-site planning support to the Nordhausen plant (Germany) from 03/2015 to 05/2015
- ACHIEVEMENTS: managed the integration of the Spanish EDI into Pulse Monitor (Business Analytic System) to enable effective reporting.
Customer Service and Sales
ITS Management
01.2010 - 01.2014
- Acquisition of new customers, website explanations and welcome offers
- Enhance customer loyalty with personalized marketing promotions and by providing technical support
- ACHIEVEMENTS: achieved TOP10 conversion rate for multiple months.
Customer Service Representative
Rockwood
09.2008 - 10.2009
- Coordinate orders with production and logistics to meet the monthly sales target.
Logistics assistant
BOSCH
03.2007 - 09.2007
- Ensure on time deliveries for IVECO Italy
Education
Bachelor of Science, Business Administration -
Alma Mater, University of Bologna
Bologna03.2021
Master of Arts, Foreign Languages for International Communication -
Università Degli Studi Di Torino
Torino07.2008
Bachelor of Arts, Foreign Languages and Literatures -
University of Torino
Torino07.2005
Skills
- COMPUTER SKILLS: Excel, Powerpoint, QlikView, SAP, CRM, M3, Aris, Process Mapping, Acceptance Criteria, Agile methodologies, Confluence,
- PROBLEM SOLVING AND ANALYTICAL THINKING: I take a reason-based approach to all challenges in the work environment looking for out of the box solutions
- FLEXIBILITY AND ADAPTABILITY: Having lived in different countries with people from diverse cultural backgrounds, I developed an ability to adapt to all situations and foster strong relationships
Certification
Diploma of Marketing - Australian Institute of Professional Education
Languages
Italian
German
Hobbies and Interests
- Yoga
- Surfing
- Travels
- Kitesurfing
- Soccer
Timeline
Corporate Business Analyst
Splend
11.2023 - Current
Business Analyst
Toyota Material Handling Europe
07.2022 - 11.2023
Rental and Used Fleet Analyst
Toyota Material Handling Europe
10.2021 - 07.2022
Rental Specialist and STR Key User
Toyota Material Handling Italia
04.2016 - 09.2021
Customer Service Representative
COBRA
05.2015 - 01.2016
Supply Chain Analyst
EATON
06.2014 - 05.2015
Customer Service and Sales
ITS Management
01.2010 - 01.2014
Customer Service Representative
Rockwood
09.2008 - 10.2009
Logistics assistant
BOSCH
03.2007 - 09.2007
Bachelor of Science, Business Administration -
Alma Mater, University of Bologna
Master of Arts, Foreign Languages for International Communication -
Università Degli Studi Di Torino
Bachelor of Arts, Foreign Languages and Literatures -
University of Torino
Similar Profiles
Grace BourkeGrace Bourke
Sales and Operations Manager at SplendSales and Operations Manager at Splend
Bryan TabadaBryan Tabada
Customer Specialist at SplendCustomer Specialist at Splend
YIBO XUYIBO XU
City Operation Manager at SplendCity Operation Manager at Splend