ELISSA BAILY
St Marys,SA
Summary
Proactive Team Member with extensive experience in various skill sets. Committed to maintaining efficiency and excellent quality assurance. Skilled at working with no supervision and knowledgeable about high performance environments. I am a well presented, confident and goal orientated individual looking for a new challenge. A hard working individual that strives to achieve. Highly motivated with an ability to learn quickly; this is demonstrated by willingness to take on training to improve skills. A self-starter who is also good at taking direction as well as being performance driven with and an exceptional work ethic. A strong passion to assist others while being friendly, compassionate, bubbly, and enthusiastic to all. I have excellent communication and rapport-building abilities, and I am a team player who is focused on the goals set. A well-organized, optimistic, passionate, sincere, dependable, and all-around good listener.
Overview
4
4
years of professional experience
Work History
Sales Assistant Team Member
Billini Shoes
12.2022 - Current
- Fielded customer questions to share information about products, availability, and pricing
- Provided exceptional services and pleasant shopping experiences to retail customers
- Prioritized helping customers over completing other routine tasks in store
- Engaged in friendly conversation with customer to better uncover individual needs.
- Collaborated effectively within the sales assistant team to ensure seamless transitions between shifts while maintaining consistent levels of service throughout all hours of operation.
- Increased sales by engaging with customers and identifying their specific needs.
Assistant Store Manager
Billini Shoes
06.2023 - 01.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Team Member
AFL Max
06.2021 - 11.2022
- Contributed to team success by completing jobs quickly and accurately
- Pursued learning opportunities to advance knowledge and take on leadership position
- Maintained productive, efficient approach to all tasks
- Worked different stations to provide optimal coverage and meet production goals
- Resolved issues quickly to maintain productivity goals
- Participated in cross-functional team-building activities
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Sought out ways to go above and beyond job requirements.
Kitchen Hand
The Pantry On Egmont
05.2020 - 05.2021
- Adaptable and Flexible
- Friendly and Helpful
- Detail, Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy
- Made food according to standard recipes with requested changes for customer satisfaction
- Learned other teammates' work tasks to train as backup.
Education
Bachelor of Marketing And Communications -
University of South Australia
Adelaide, SA02.2027
High School Diploma: Dominican -
Cabra, Colege Park, Cumberland
12.2022
Skills
- Training and mentoring
- Self-Motivated
- Active Listening
- Problem Solving
- Communication
- Verbal and Written
- Customer Service
- Strong Communication and Interpersonal Skills
- Friendly and Helpful
- Customer Assistance
- Honest and Dependable
- Goal-Driven
- Creative Thinking
References
Niamh O'Neill- Store Manager
0423 963 610
Timeline
Assistant Store Manager
Billini Shoes
06.2023 - 01.2024
Sales Assistant Team Member
Billini Shoes
12.2022 - Current
Team Member
AFL Max
06.2021 - 11.2022
Kitchen Hand
The Pantry On Egmont
05.2020 - 05.2021
Bachelor of Marketing And Communications -
University of South Australia
High School Diploma: Dominican -
Cabra, Colege Park, Cumberland
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