Elissa Bracy
South Kingsville
Summary
Dynamic Advanced Life Support Paramedic with a proven track record at Ambulance Victoria, excelling in emergency medical response and patient assessment. Known for compassionate care and critical decision-making, I enhanced patient outcomes through timely interventions and effective communication, while fostering strong relationships with healthcare teams to ensure safety and quality care. I believe in Accountability and Excellence when at work with good communication. I have done Events for AV my aquatic training and put forward a award for a school girl who saved her brother from drowning. I love this job and really enjoy caring for the community. I Respect the paramedics that work and i am interested in becoming a Team manager to support the Team in every way.
Overview
20
20
years of professional experience
Work History
Advanced Life Support Paramedic
Ambulance Victoria
06.2009 - Current
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
- Assisted in training new paramedics by serving as a preceptor and sharing clinical experience when working along side a graduate.
Customer Service Supervisor
Melbourne Aquarium
03.2005 - 04.2009
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Scuba Dive Instuctor
Phi Phi Diver
10.2004 - 12.2004
- Participated in ongoing professional development opportunities to stay current within the field of dive instruction.
- Ensured compliance with regulatory requirements by staying current on certification standards and implementing necessary updates in course materials.
- Increased customer satisfaction by providing personalized dive instruction and training.
- Achieved high pass rates for students through comprehensive course delivery and clear communication.
- Led successful dive trips, ensuring a safe and enjoyable experience for all participants.
Education
Associate of Science - Paramedicine
Victoria University
Melbourne, VIC07-2009
No Degree - Resort Manager And Scuba Dive Instructor
William Angliss Institute of TAFE
Melbourne, VIC09-2003
Skills
- Advanced cardiac life support
- Basic life support
- Patient assessment
- Emergency medical response
- Infection control
- Communication skills
- Customer service
- Compassionate care
- Documentation and reporting
- Critical decision-making skills
- Medication administration
- Mental health crisis management
- Safety protocols
Timeline
Advanced Life Support Paramedic
Ambulance Victoria
06.2009 - Current
Customer Service Supervisor
Melbourne Aquarium
03.2005 - 04.2009
Scuba Dive Instuctor
Phi Phi Diver
10.2004 - 12.2004
Associate of Science - Paramedicine
Victoria University
No Degree - Resort Manager And Scuba Dive Instructor
William Angliss Institute of TAFE
Similar Profiles
Nicole EddingtonNicole Eddington
Team managing at Ambulance VictoriaTeam managing at Ambulance Victoria
Kristy McMahonKristy McMahon
Advanced Life Support Paramedic at Ambulance VictoriaAdvanced Life Support Paramedic at Ambulance Victoria
Sam KefalasSam Kefalas
Accounts receivable customer service officer at Ambulance VictoriaAccounts receivable customer service officer at Ambulance Victoria