Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Attributes
References
Timeline
Generic
Elissa Gallo

Elissa Gallo

Ultimo,NSW

Summary

Bringing hands-on experience and success in helping plan special events from start to finish. Accomplished in building relationships with clients and suppliers. Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Hospitality Professional

Freelancer
08.2019 - Current
  • Utilized effective communication skills when interacting with guests or colleagues.
  • Coordinated special events such as parties, wedding receptions, and banquets.
  • Successfully ensuring customer satisfaction and smooth operations.
  • Ensured compliance with all health and safety regulations in the workplace.
  • Cultivated an atmosphere of teamwork among staff members by encouraging collaboration and open dialogue.
  • Provided leadership and direction to staff members, fostering a positive work environment for the team.
  • Demonstrated excellent problem solving skills to resolve customer complaints quickly and efficiently.

Concierge / Reception

UNSW
10.2018 - 05.2019
  • Manage Calendar and meeting rooms
  • Assist with booking inquires
  • Meet, Greet and direct guests
  • Oversea catering needs for bookings
  • Administration work for UNSW Hospitality
  • Administration support using both in-house software as well as Microsoft Office suite
  • Use of outlook, Microsoft Office, Teams and Ivy
  • Log maintenance requests in Archibus
  • Casual staff training
  • Ad-hoc duties
  • UNSW Switch board relief
  • Key Achievements: Assist Venue Manager in establishing standards and procedures for the new UNSW Hospitality department in The Chancellery
  • Create operating manuals for reception and catering assistant role
  • Create WHS folder.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

Corporate Boardroom Supervisor

Stedmans Hospitality
05.2016 - 10.2018
  • Manage daily operations and catering deliveries
  • Coordinating catering and meeting rooms diary
  • Strong Communication skills and people skills
  • Daily logistical scheduling, operations, reporting, assist with catering requirements
  • Working within a team and the induction of staff
  • Cover reception
  • WHS and Food Safety
  • Barista
  • Key Achievements: On behalf of Stedmans Hospitality establish and trained a new and highly skilled team for Perpetual
  • Wright operating processes and procedures.

Human Resource Administrator

ACCOR Hotel Group
03.2015 - 04.2016
  • In conjunction with the General Manager’s weekly message, it was my role to communicate hotel information to staff
  • Maintaining good working relationship with all staff within the hotel and being the point of call for any staff assistance
  • I was responsible for recruitment, selecting, inducting and training of staff while maintaining privacy and confidentiality policies
  • I chaired the Workplace Health and Safety Committee meeting monthly and distribute minutes to relevant parties
  • I organised and drove staff gatherings in accordance to the Accor calendar and theme, local events and assist in organising charity events for the Hotel
  • Preparing monthly reports within an allocated time frame for Head Office
  • Understanding of financial reports used by the Hotel, manage office stationary and supplies for the office
  • Assist Front Office, Finance, Food and Beverage and the Sales department in any administrative duties that they required.

Restaurant and Bar Manager

Mercure Potts Point
10.2013 - 03.2015
  • Oversaw the Food and Beverage requirements of the Hotel
  • Reporting directly to the General Manager I was responsible for the daily operation of the Department and building of my team
  • Attending regular department head meetings, rostering, ordering, set ups, working within a budget and working closely with hotel departments to reach hotel goals
  • Liaise daily with the conference coordinator ensuring the Food and Beverage department achieve successful events
  • December 2014 started cross training in Human Resources.

Food & Beverage Duty Manager

Novotel / Ibis Darling Harbour
01.2013 - 10.2013
  • Rostering according to budget and business requirements
  • Cross training of staff between outlets
  • Interviewing of staff
  • Keeping HR informed of staff requirements and issues
  • Maintain RSA register
  • WHS Committee
  • Awareness of outlet financial progress
  • Coordinate between kitchen, front office, conferencing and staff
  • Weekly bar and conferencing ordering, Stock take
  • Ensure cleanliness and maintenance of outlets
  • Use of Micos and Opera computer systems
  • Ensuring a happy and efficient team.

Education

Graduate Certificate in Management -

Charles Sturt University
Blacktown, NSW
01.2012

Training and Assessment Certificate IV (TAE) -

Wise Education Group
Roseberry, NSW
06.2011

Diploma in Events Management and Marketing -

APM Collage
St Leonards, NSW
01.2003

Skills

  • Event preparation
  • Food safety knowledge
  • Guest Relations
  • Customer Service
  • Teamwork and Collaboration
  • Interpersonal Skills
  • Multitasking Abilities
  • First aid and safety

Certification

  • NLP Practitioner (Neuro-Linguistic Programming), The Coaching Room, 2018
  • RSA – Responsible Service of Alcohol (expires Feb 2027

Accomplishments

  • Managing bullying, harassment and discrimination (AHA NSW) - 2015
  • Know your Award Webinar (AHA NSW) - 2015
  • Return to work Supervisor - 2014
  • Making your workplace Safe (Academie Accor) - 2014
  • Accor’s F&B Futures and Ambassador Training (Academie Accor) - 2014
  • Mercure Potts Point WHS Committee, Bomb Threat Training, Fire Warden Training - 2014

Attributes

  • Adaptable
  • Flexible
  • Customer focused with a can-do attitude
  • Hands on / Lead by example management style
  • Organised with an excellent ability to multitask and meet deadlines
  • Provide friendly customer service to a high professional standard
  • Ability to work under pressure, with attention to detail, cooperate and collaborative in a team to achieve business objectives and goals
  • Ability to foster and maintain effective work relationships at all levels
  • Able to train, coach, develop and mentor staff
  • Eager to learn and committed to continue my personal training

References

Upon Request

Timeline

Hospitality Professional

Freelancer
08.2019 - Current

Concierge / Reception

UNSW
10.2018 - 05.2019

Corporate Boardroom Supervisor

Stedmans Hospitality
05.2016 - 10.2018

Human Resource Administrator

ACCOR Hotel Group
03.2015 - 04.2016

Restaurant and Bar Manager

Mercure Potts Point
10.2013 - 03.2015

Food & Beverage Duty Manager

Novotel / Ibis Darling Harbour
01.2013 - 10.2013

Graduate Certificate in Management -

Charles Sturt University

Training and Assessment Certificate IV (TAE) -

Wise Education Group

Diploma in Events Management and Marketing -

APM Collage

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Elissa Gallo