Overview
Work History
Skills
Additional Information
Certification
Timeline
Generic

Elissa Gerrard

High Wycombe

Overview

17
17
years of professional experience
1
1
Certification

Work History

Antenatal Admin

Northland District Health Board
01.2008 - 01.2011
  • Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Administrator

Bunnings Warehouse
01.2005 - 01.2007
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.

Police Administrative Aide

New Zealand Police
01.1994 - 01.2005
  • Entered information from crime reports into police department's database using Software.
  • Scheduled appointments and maintained calendar for police chief.
  • Answered phone and provided assistance to callers under supervision of watch officer.
  • Performed daily typing and filing for major crimes unit.
  • Handled walk-in complaints professionally and empathetically; recording details accurately before forwarding to relevant departments.
  • Maintained confidentiality of sensitive documents, securely disposing of obsolete records according to established protocols.
  • Handled incoming calls from the public professionally, providing information or directing callers to appropriate personnel as needed.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Skills

  • Multitasking and organization
  • Special needs care
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Care plan development
  • Healthcare administration
  • Hospital admissions
  • Verbal and written communication
  • Relationship building
  • Family support
  • Documentation and reporting
  • Emergency response
  • Data analysis

Additional Information

Moved to Perth 2011, full time carer to my 12 year old Ella.

Skills, experience, knowledge, and life experience in past years, has helped me immensely. Full time job caring for a child with a disability, has educated me in a different direction than my previous jobs.

I am still learning everyday and working hard to accomplish my goals and to be that person who can say I did it.

Certification

  • Family Violence Award.
  • Obtaining individual information and identifying individuals who are experiencing DV.

Timeline

Antenatal Admin

Northland District Health Board
01.2008 - 01.2011

Administrator

Bunnings Warehouse
01.2005 - 01.2007

Police Administrative Aide

New Zealand Police
01.1994 - 01.2005

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Elissa Gerrard