Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elissa Ladd

Hay

Summary

Dedicated and detail-oriented professional with a strong work ethic, honed at Cobb Inlander Motel. Expert in sanitization techniques and chemical handling, consistently exceeding cleanliness standards. Proven ability to enhance guest satisfaction through exceptional service and effective team training, ensuring a welcoming environment and maintaining high operational efficiency.

Professional commercial cleaning specialist with track record of maintaining pristine environments. Proven expertise in deep cleaning, sanitization, and use of industrial cleaning equipment. Strong team collaborator with commitment to achieving optimal results and adapting to changing needs. Reliable and focused on delivering high standards in every task.

Responsible [Job Title] bringing [Number]-year background performing heavy-duty cleaning duties such as washing walls, cleaning floors and removing trash. Comfortable working independently with little or no supervision. Recognized for creating pleasant, clean environment for staff and guests.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Commercial Cleaner

Mara On Cleaning
04.2025 - Current
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • Window cleaning
  • End of lease cleans

Cleaner

Bidgee Earthworks and Machinery Hire
04.2023 - 08.2023
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Vechile cleaning and detailing
  • Office, shed and house cleaning and maintaining higeine protocol

Housekeeping Room Attendant

Cobb Inlander Motel
01.2022 - 04.2023
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Responded to requests from patrons for linens and toiletries.
  • Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
  • Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
  • Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
  • Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.

Housekeeping Room Attendant and Relief Reception

Commercial Hotel
01.2021 - 03.2022
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • customer Service
  • Money handling
  • Booking
  • Directing guests to their allocated rooms
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
  • Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
  • Improved team performance by sharing best practices and cleaning tips with new staff members
  • staff training

Education

O,H And S

Sureway
Griffith, NSW
06-2010

No Degree - High School Certificate

Mudgee High School
Mudgee, NSW
11-2000

Skills

  • Strong work ethic
  • Self-motivation and initiative
  • Housekeeping skills
  • Reliability and punctuality
  • Chemical handling
  • Waste disposal management
  • Team Training
  • Equipment safety
  • Window washing mastery
  • Daily reporting
  • Deep cleaning
  • Surface dusting
  • Sanitization techniques
  • Multitasking
  • Attention to detail
  • Decision-making
  • Problem-solving
  • Organizational skills
  • Physical stamina
  • Time management
  • Active listening
  • Task prioritization
  • Lawncare and landscaping
  • Laundry management
  • Carpet steaming and shampooing
  • Supply inventory management
  • Insecticide spraying

Timeline

Commercial Cleaner

Mara On Cleaning
04.2025 - Current

Cleaner

Bidgee Earthworks and Machinery Hire
04.2023 - 08.2023

Housekeeping Room Attendant

Cobb Inlander Motel
01.2022 - 04.2023

Housekeeping Room Attendant and Relief Reception

Commercial Hotel
01.2021 - 03.2022

O,H And S

Sureway

No Degree - High School Certificate

Mudgee High School
Elissa Ladd