Elissa Pereira
Summary
Efficient Shift Supervisor implementing quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. High level of quality communication skills to ensure effective business operations. Looking for full time work that offers professional challenges utilising customer service and leadership skills
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Supervisor/Rental Sales Agent
East Coast Car Rentals
06.2022 - Current
- Trained and mentored new rental agents, provided other rental staff assistance with performing difficult and complicated duties
- Handled customer complaints promptly and professionally to maintain a high level of customer satisfaction.
- Maintained and inventoried fleet of 650+ vehicles
- Prepared vehicles for rent and display
- Processed rentals and collected associated payments. Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Worked successfully with diverse group of colleagues to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Explained policies and reviewed documentation to obtain signatures.
- Prioritised and organised tasks to efficiently accomplish service goals.
Customer Service/Admin
Derrimut Gym
11.2021 - 09.2022
- General reception duties, administration, stocktake and greeting customers
- Ability to understand and explain membership T&Cs and requirements, upselling products to members
- General cleaning and maintenance of gym
- Reporting any maintenance issues that require attention.
Table Games Dealer
Crown Casino
05.2013 - 08.2021
- Major games include Poker, Roulette and Craps
- Selected to deal Live-streamed feature table for the Main event of Aussie Millions in 2018-2020
- Undertook training for specialty major game Craps in 2019
- Volunteered own time to coach/develop new Poker dealers in training centre, as well as shadowing new Poker dealers on regular occurrences in 2019
- Selected to participate in TG EVOLVE Self-Driven Succession Training in 2019.
Education
Certificate in Applied Sports Nutrition - Sports Nutrition
Sports Nutrition Association
Online07-2024
Diploma of Health Sciences - Health Sciences
Latrobe College
Bundoora, VIC09-2021
Certificate of Tourism -
Crown College
Melbourne, VIC01-2013
Skills
- High levels of emotional intelligence, sensitive to cultural and social diversity
- Able to quickly develop rapport with teammates and patrons, and custom tailor patron experiences to suit each person
- Team Leader and works well within a team
- Strong ability to actively coach/develop others
- Quick to pick up new concepts and skills
- Highly adept and comfortable working in fast paced/high pressure environments
- Good with time management
- Autonomous and self motivated
- Receptive to constructive criticism and uses discretion
Accomplishments
2018-2019 - Awarded Outstanding Dealer and The Valour award for performance during Aussie Millions (Crown Casino)
2019 - Service Leader award Nomination (Crown Casino)
Certification
First Aid Certification
Responsible Service of Alcohol
VCGLR Licence
References
Available upon request
Timeline
Shift Supervisor/Rental Sales Agent
East Coast Car Rentals
06.2022 - Current
Customer Service/Admin
Derrimut Gym
11.2021 - 09.2022
Table Games Dealer
Crown Casino
05.2013 - 08.2021
Certificate in Applied Sports Nutrition - Sports Nutrition
Sports Nutrition Association
Diploma of Health Sciences - Health Sciences
Latrobe College
Certificate of Tourism -
Crown College
First Aid Certification
Responsible Service of Alcohol
VCGLR Licence
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