Elissa Sami
Wonnyrigg
Summary
Competent Team Member bringing food service and progressive leadership experience. Maintains budget controls and coverage needs to achieve business targets and provides high-quality customer support. Builds relationships with patrons and employees by applying basic communication skills. Personable and reliable with knack for providing exceptional customer service. Possesses solid understanding of effective communication techniques and problem-solving skills. Committed to creating positive customer experiences and fostering welcoming environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front End Service Team Member
Woolworths
07.2024 - 01.2025
- I worked as a Front End service team member at Woolworths Bonnyrigg
- This job gave me the experience of working with different types of customers and team members, aided me in working on my time management, communication skills, money handling and welcoming customers
- Handled transactions accurately to minimize errors and improve service speed.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Facilitated communication between team and customers to enhance service delivery.
- Increased customer loyalty with friendly service and personalized interactions.
- Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers.
Drive-Thru Order Taker
KFC Bonnyrigg
01.2022 - 02.2023
- I worked as a Drive-Thru order taker at KFC Bonnyrigg
- This job helped me with my time management, Money handling, communication skills and working collaboratively with others.
- Addressed customer concerns and complaints with a positive attitude to ensure satisfaction.
- Assisted customers with menu selections and answered questions about food and beverages.
- Maintained knowledge of daily specials and promotions to inform customers.
- Handled cash and credit transactions while maintaining a clean and organized workspace.
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
Education
Higher School Certificate -
Freeman Catholic College
Bonnyrigg, NSW09.2024
Skills
- Strong work ethic
- Customer service
- Teamwork and collaboration
- Patience and composure
- Service recovery
- Innovation and creativity
Certification
- NSW Driver's License
- Higher School Certificate
Languages
English
Bilingual or Proficient (C2)
Assyrian
Upper intermediate (B2)
Arabic
Elementary (A2)
Timeline
Front End Service Team Member
Woolworths
07.2024 - 01.2025
Drive-Thru Order Taker
KFC Bonnyrigg
01.2022 - 02.2023
- NSW Driver's License
- Higher School Certificate
Higher School Certificate -
Freeman Catholic College
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