Dedicated to offering exceptional customer service and applying these strengths within a dynamic service team. Equipped with 7 years of customer service joint with 4+ years of bartending experience offering diligent leadership, charisma, planning and organizational skills.
Hi, I’m
Elissa Smith
Werribee South,VIC
Summary
Overview
9
years of professional experience
Work History
Platinum Fitness Centre
Receptionist
04.2022 - Current
Job overview
- Provided warm greetings to incoming visitors and members as well as professional, friendly and knowledgeable assistance.
- Kept facility and reception area respectable to give members clean and hygienic environments.
- Responded to inquiries from callers seeking information and directed calls accordingly.
- Provided clerical support for copying, reports and sorting of contracts among other tasks assigned.
Crown Melbourne
Food and Beverage Attendant
05.2019 - 04.2022
Job overview
- Great understanding of maintaining inventory of bar supplies and stocked work areas while keeping bar stations neat and tidy amidst service
- Developed a niche understanding of fine wines and cocktail mixology, perfecting house recipes and confidently exploring independent opportunities to upskill.
- Working within The Mahogany Room in Crown Casino, I was required to provide patrons with exceptional '6-star' service and monitor the consumption of alcohol to encourage safety.
- This fast-paced environment has helped upgrade personal skills due to Crown Casinos' demanding nature. This experience improved my capacity to mediate and manage patrons and coworkers alike.
- This job was a great team-building experience as it was crucial to work together efficiently to provide for more than 300 patrons.
Deer Park Club
Waitress/ Bartender
10.2018 - 03.2020
Job overview
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs of over 350 patrons.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
Vivre
Waitress, Barista
08.2014 - 10.2018
Job overview
- This job was an engaging introduction to the hospitality industry, providing table service, making coffee and managing Vivre and employees amidst a busy dinner service.
- I was required to adapt to a seasonal menu of cocktails and upkeep knowledge of wine and traditional authentic Italian dishes.
Education
Point Cook SeniorPoint Cook, VIC
High School Diploma
2018
University Overview
Skills
- Customer and Client Relations
- Adaptive
- Organization and Efficiency
- Attention to detail
- Prioritizing
References
References
Vikas Bhardwaj | Assistant Manager at Crown Casino Mahogany Bar
- 0425878900
Poppy Driss | Bistro Manager Deer Park Club
- 0403834595
- Poppy.driss@yahoo.com
Timeline
Receptionist
Platinum Fitness Centre
04.2022 - Current
Food and Beverage Attendant
Crown Melbourne
05.2019 - 04.2022
Waitress/ Bartender
Deer Park Club
10.2018 - 03.2020
Waitress, Barista
Vivre
08.2014 - 10.2018
Point Cook Senior
High School Diploma
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