Elissa Wright

• Increased team productivity by working with and setting clear expectations for staff members.
• Created a positive work environment, ensuring staff felt safe, heard and equal within their team.
• Improved customer satisfaction by ensuring customer concerns and enquires were handled promptly and with respect at all times.
• Opened and closed various venues and locations across Melbourne, and worked alongside new teams regularly.

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• Regularly communicated in a professional and respectful manner with both customers and upper management.
• Completed regular coaching and provided feedback to staff when required to assist in maintaining performance standards.
• Collaborated with other departments within Eastland to address any concerns customers may raise in an efficient manner
• Developed comprehensive training manuals and checklists for new hires, ensuring consistent knowledge and skill levels were met and all new staff felt well supported.

• Worked with various orthotic clinicians and in conjunction with Klint Neurophysiotherapy, attending physiotherapy sessions and working as part of a multidisciplinary team.
• Utilised OrthoWin spftwear alongside the Orthema Digitizer

• Worked with various orthotic clinicians and in conjunction with Klint Neurophysiotherapy, attending physiotherapy sessions and working as part of a multidisciplinary team.
• Utilised OrthoWin softwear alongside the Orthema Digitizer.
• Worked on client engagement and NDIS funding forms such as the POAT AT.
• Ground, finished and fit custom foot orthotics for clients based on their needs.
• Assisted in fitting various off the shelf and custom devices such as hyper extension back braces, and independently fit multiple off the shelf devices such as CAM walkers and Unloader One braces.
• Independently took crush box moulds and casts for orthoses and AFOs, and modified positive casts to a high standard, ready for device production.
• Worked with patients to identify and achieve goals to improve quality of life
• Fostered strong and understanding relationships with clients to ensure they felt heard and comfortable sharing information essential to their care.

• Worked alongside clinic lead and other clinicians to create plans and work towards client goals
• Utilised various outcome measures for lower limb amputees and completed relevant forms and paperwork to a high standard
• Aimed at creating safe and comfortable environments and strong relationships with clients during appointments, to ensure they felt cared for and have control over their healthcare.
• Cast multiple transtibial clients and completed relevant positive cast modifications for the required suspension system and socket type
• Successfully draped and fit two check sockets, both of which continued through to become final carbon fibre sockets for patients.
• Assisted in resin infusion lamination
• Created prescription plans and utilised catalogues and other resources to identify and order appropriate components.
• Attended MASS Education: Outcome Measures for Adults with Lower and Upper Limb Amputation