Summary
Overview
Work History
Skills
Timeline
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Elisse Silver

Officer

Summary

Medical Receptionist with proven expertise at Narre Warren Clinic in patient scheduling and payment processing. Recognized for exceptional customer service and effective communication, ensuring a seamless patient experience. Adept at managing multi-line phone systems and fostering team collaboration, contributing to a productive and compassionate healthcare environment.

Personable front desk medical receptionist skilled at facilitating patient appointments. Delivers excellent service and support, and works well under pressure. Efficient medical receptionist with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities and exceptional communication skills.

Enthusiastic professional communicates positively with physicians, office staff, and patients. Hard worker, willing to go the extra mile to complete tasks.

Reliable medical office professional offers many years of experience working in busy settings with high patient volumes.

Overview

3
3
years of professional experience

Work History

Medical Receptionist

Narre Warren Clinic
NARRE WARREN
10.2021 - 03.2025
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Straightened up waiting room to maintain neat and organized space.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled and confirmed patient appointments and consultations.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Entered insurance, demographics and health history into patient database.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Greeted and checked in patients, updating patient information in computer system.
  • Processed patient payments and scanned identification and insurance cards.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Answered phones promptly and directed calls appropriately.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Communicated with patients with compassion while keeping medical information private.
  • Completed relevant insurance and other claim forms.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Skills

  • Patient scheduling
  • Payment processing
  • Customer service
  • Patient check-in
  • Multi-line phone operation
  • Problem solving
  • Effective communication
  • Team collaboration
  • Compassionate care
  • Telephone etiquette
  • Reminder calls
  • Appointment management
  • Patient relations
  • Medical billing and coding
  • Typing and filing
  • Co-payment collection
  • Medical billing
  • Payment collection
  • Appointment setting
  • Invoice processing
  • Cash handling
  • Adaptability and flexibility
  • Communication
  • Office reception

Timeline

Medical Receptionist

Narre Warren Clinic
10.2021 - 03.2025

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Elisse Silver