Summary
Overview
Work History
Education
Skills
Accomplishments
Achievements Skills
Secondary Education
References
Timeline
Generic

Elissia Carnavas

Brisbane,Qld

Summary

Dedicated sports and management professional with a history of meeting company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

26
26
years of professional experience

Work History

National Manager

Downer
10.2023 - Current
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
  • Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
  • Identified profitable business leads and built pipeline of prospective customers.
  • Complied with policies and quality standards to maintain consistency in quality of services.
  • Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
  • Championed best practices in project management, ensuring timely completion of projects within budget constraints.
  • Established strategic partnerships with industry leaders, driving collaboration and mutual success.
  • Led company-wide change management efforts to support organizational transformation and growth objectives.

Board Member

Olympic FC
02.2022 - Current
  • Fostered collaboration among board members, promoting open communication and shared decisionmaking.
  • Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
  • Drove strategic planning efforts to align with company vision and long-term objectives.
  • Prepared and presented reports to inform board on organizational progress and goals.
  • Assisted with development of organizational budgets and resource allocation plans.
  • Developed and implemented strategies to drive organizational growth and development.
  • Provided guidance and leadership on strategic planning initiatives and organizational development.
  • Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
  • Presided over board meetings and conducted board business to address organizational objectives.
  • Served as a strong advocate for corporate social responsibility, influencing positive community impact.
  • Oversaw business-wide changes to modernize procedures and organization.

National Injury Manager

Grosvenor Engineering Group
10.2022 - 11.2023
  • Ensured legislative compliance and best practice injury management across the business including early intervention and recovery at work
  • Effectively managed all claims, including national workers compensation, non work related injuries/illnesses, income protection and early intervention injuries
  • Managed regular reviews between insurers and the business to formulate appropriate claims strategies
  • Provided guidance and advise to managers and employees on workers compensation and injury management processes, including promotion of early intervention and recovery at work
  • Ensured workers compensation guidelines and documentation were current and representative of each states legislative requirements to ensure compliance with workers compensation law
  • Liased with the business and monitored developments in business activities to ensure risks were appropriately identified and assessed
  • Travelled around Australia to support the business as appropriate
  • Within 12 months, halved the number of outstanding claims resulting in successful return to work in 90% of cases, therefore assisting in reducing premium rates and contributing positively to worker retention.

National Injury Manager

Sea Swift Shipping and Cargo
01.2023 - 09.2023
  • High level of complex claims as well as high volume
  • Claim management in cohesion with Maritime Laws as well as workers compensation laws
  • Built and maintained excellent relationships with clients to assist in driving claims process and ensuring maximum customer satisfaction
  • Ensured that claims process ran both effectively and efficiently
  • Worked closely with fellow Human Resources and payroll managers, health and safety leads, senior managers and solicitors to ensure consistency in communications to claimants and to reach mutually effective outcomes
  • Assisting with conflict resolution
  • Travelled to regional areas including Darwin, Cairns and Western Australia to gain a greater understanding on the scope of work employees are undertaking and to meet clients and tend to needs as quickly as possible
  • Lead all initiatives with return to work plans, including but not limited to suitable duties plans, medical appointments, adjustment to injury counseling and FIFO
  • Gave advice and guidance to payroll to mitigate outstanding claims costs not recouped for over 5 years
  • Monitor external changes to legislation, acts, codes and standards
  • Established a health risk culture that was supported by management
  • Coordinated Wellbeing and Health Promotion activities onboard vessels
  • Delivered promotional campaigns aimed at increasing workforce awareness on key health and wellbeing issues
  • Developed, coordinated and implemented evidence based health and wellbeing programs.

National Injury Management Advisory and WHS Specialist

Spinal Life Australia
05.2022 - 05.2023
  • Key role to assist the organization to reduce claims and provide support to injured workers
  • End to end claims management throughout Australia of injured workers and their return to the workplace in a timely and successful manner
  • Assisted with development and implementation of WHS strategies and safety management systems
  • Provided ongoing support for training and compliance purposes, including audits
  • Maintained appropriate and accurate records for all processes and interactions
  • Monthly reporting for the executive board to assist in further understanding of current costs to the business and areas of success
  • Travel to regional areas to better support teams and injured workers for a smooth transition in return to work and rehabilitation
  • Supported managers on matters that may effect workers wellbeing, including grievance resolution
  • Cost saving to the business with reduction of LTI and faster returns to work.

Owner

Studio Pilates International
10.2015 - 11.2022
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.

Case manager

Workcover QLD
07.2011 - 01.2022
  • Successfully managed the Queensland Police Service, WorkCover's largest client at $33 million per annum in premium
  • Successfully managed and responsible for the end-to-end claims management process
  • Managed return to work processes and programs across multiple regions including both physical and psychological injury for QPS staff members and ensured that a seamless service for the worker, client and allied health professionals was provided
  • Conducted regular reviews with injured staff members, allied health providers, QPS injury management coordinators and health and safety advisors
  • Conducted worksite visits for injured staff members where applicable
  • Consulted regularly with Queensland's Medical Assessment Tribunal to further assess individual Permanent Impairment as a result of their work related injury
  • Consulted with in-house solicitors regularly and attended case conferences with Crown Law and plaintiff solicitors to negotiate total compensation amounts payable to the plaintiff as a result of workplace injury
  • Conducted team meetings in absence of manager
  • Collated with external stakeholders to develop effective strategy to improve work sites and methods of operation to prevent further injury
  • Organized team building days between WorkCover and the QPS to understand business needs and outcomes, as well as to brainstorm about preventative measures
  • Common law exposure with involvement in case conferences with Crown Law on a regular basis
  • Developed key judgment skills and ability to make crucial decisions for the worker and workplace alike
  • Demonstrated ability to work autonomously as needed
  • Developed solid relationships with injury management advisors and often received the highest of feedback from QPS management and staff regarding my foresight and ability to 'get the job done'
  • Developed problem solving skills, in particular, with grievance issues.

Athlete

Queensland Academy Of Sport
04.1998 - 08.2011

Athlete

Perth Glory FC
08.2008 - 04.2010
  • Developed strong mental resilience through rigorous training sessions, enabling peak performance during competitions.
  • Adapted quickly to changes in competition schedules or environments, demonstrating mental agility and composure under pressure.
  • Balanced academic commitments with athletic pursuits, maintaining a high GPA while excelling in sports activities.
  • Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers.
  • Managed time effectively while traveling for games, attending practice, and going to classes.
  • Displayed excellent sportsmanship, earning the respect of coaches, teammates, opponents, and officials alike.

Athlete

Football Australia
04.2001 - 04.2006

Education

Bachelor of Health Science - Health Services Management and Public Health

QUEENSLAND UNIVERSITY OF TECHNOLOGY

Graduate Diploma in Occupational Health and Safety -

QUEENSLAND UNIVERSITY OF TECHNOLOGY

Juris Doctor -

UNIVERSITY OF SOUTHERN QUEENSLAND

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Project Management
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Performance Management

Accomplishments

Former Australian women’s soccer player at youth and senior level

Former WNSL champion x 2

Achievements Skills

  • Commentator and Broadcaster; FIFA Womens World Cup 2023, A Leagues 2022/2023
  • Queensland and Australian Sports representative (Women's Soccer)
  • Represented Australia at World Cup and Olympic level
  • Vice Captain, u/19 Matildas team at Youth World Cup
  • Active member of QAS and AIS alumni
  • Return to Work certification - WorkCover QLD
  • Bachelor of Health Science (HSM & PH), 2010
  • Team Player
  • Good Communicator
  • Honest
  • Computer literate - competent in Microsoft Excel, Word, PowerPoint, Outlook, Project and Internet Explorer
  • Type speed of 80 wpm with excellent accuracy
  • Reliable
  • Punctual
  • Friendly
  • Resourceful
  • Flexible
  • Persistent
  • Defined an expert in the field by peers

Secondary Education

Senior Certificate, All Hallows School, BRISBANE AUSTRALIA

References

Please do not hesitate to contact me should you require any references relative to the role.

Timeline

National Manager

Downer
10.2023 - Current

National Injury Manager

Sea Swift Shipping and Cargo
01.2023 - 09.2023

National Injury Manager

Grosvenor Engineering Group
10.2022 - 11.2023

National Injury Management Advisory and WHS Specialist

Spinal Life Australia
05.2022 - 05.2023

Board Member

Olympic FC
02.2022 - Current

Owner

Studio Pilates International
10.2015 - 11.2022

Case manager

Workcover QLD
07.2011 - 01.2022

Athlete

Perth Glory FC
08.2008 - 04.2010

Athlete

Football Australia
04.2001 - 04.2006

Athlete

Queensland Academy Of Sport
04.1998 - 08.2011

Bachelor of Health Science - Health Services Management and Public Health

QUEENSLAND UNIVERSITY OF TECHNOLOGY

Graduate Diploma in Occupational Health and Safety -

QUEENSLAND UNIVERSITY OF TECHNOLOGY

Juris Doctor -

UNIVERSITY OF SOUTHERN QUEENSLAND

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Elissia Carnavas