Elita Ferizi
Merrylands West,NSW
Summary
Skilled beauty professional with expertise in skin treatments, lash extensions, lash lifts, and brow laminations. Proficient in O Cosmedics and DP (Dermapen) products, offering tailored skincare solutions. Experienced in clinic operations, client retention, and social media marketing, with a strong focus on delivering exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Small Business Owner
Elashatelier
08.2024 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalised attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Provided Lash Lifts, Lash extensions, Brow Services and Skin Treatments.
Head Beauty Therapist
Kalani Clinic
12.2022 - 06.2024
- Performed facials, skin needling, laser hair removal, body sculpting, and teeth whitening.
- Recommended O Cosmedics and DP products, tailoring skincare solutions to client needs.
- Managed clinic operations, including stock control, sales, and staff training.
- Built client relationships and increased rebooking through exceptional service.
- Created social media content to boost engagement and attract new clients.
Operations Coordinator
Metal Master Pty Ltd
02.2021 - 11.2022
- Managed daily operations, approximately 30 incoming calls, emails and faxes per day from customers.
- Ensured efficient order processing, deliveries, and customer satisfaction.
- Processed invoices, monitored accounts, and resolved operational challenges efficiently.
Retail Assistant
Woolworths
10.2019 - 11.2020
- Delivered exceptional customer service in a fast-paced retail environment.
- Assisted customers with product selection and inquiries.
- Managed transactions, stock replenishment, and store organization.
Education
Bachelor Of Education - Education
Curtain University
Perth, WADiploma Of Beauty Therapy - Beauty Therapy
Australian Academy of Beauty Therapy
10.2022
Graduate Diploma -
Beverly Hills Girls High School
09.2020
Skills
- Advanced Beauty & Skin Knowledge
- Lash Extensions & Lash Lifts
- Brow Laminations & Brow Sculpting
- O Cosmedics & DP (Dermapen) Product Expertise
- Skin & Laser Treatments
- Customer Service & Client Retention
- Product Recommendations & Sales
- Social Media Marketing & Branding
- Appointment Scheduling & Management
- Stock Control & Inventory Management
- Problem-Solving & Adaptability
- Business Operations & Team Leadership
Certification
- Certified Lash Technician, EdonaLashes - 2024
- Certified in Microblading, Browtylona - 2024
- Certified Laser Technician, AABT - 2022
Timeline
Small Business Owner
Elashatelier
08.2024 - Current
Head Beauty Therapist
Kalani Clinic
12.2022 - 06.2024
Operations Coordinator
Metal Master Pty Ltd
02.2021 - 11.2022
Retail Assistant
Woolworths
10.2019 - 11.2020
Graduate Diploma -
Beverly Hills Girls High School
Bachelor Of Education - Education
Curtain University
Diploma Of Beauty Therapy - Beauty Therapy
Australian Academy of Beauty Therapy
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