Maria Faleiva
Melton
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, orders and high pressure environments with ease. Trainable and committed to creating warm and inviting atmosphere. Confident in working independently and within a wider team to achieve shared goals.
Overview
4
4
years of professional experience
Work History
Host
Kentucky Fried Chicken
08.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked front counter, burger station and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Crew Member
Hungry Jacks
03.2021 - 01.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Waitress
SWAGAT RESTAURANT
06.2022 - 12.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Diploma of Education - Automotive Engineering
Automotive Kagan TAFE
Broadmeadows 12-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Attention to detail
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Timeline
Host
Kentucky Fried Chicken
08.2024 - Current
Waitress
SWAGAT RESTAURANT
06.2022 - 12.2022
Crew Member
Hungry Jacks
03.2021 - 01.2024
Diploma of Education - Automotive Engineering
Automotive Kagan TAFE
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