Eliya Mugisho
Cairns,QLD
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dissability Support Worker
Abilifly Support Services
02.2021 - 11.2023
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
Delivery Driver
China North Machine Co.
12.2016 - 08.2018
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
Warehouse Storeperson
China North Machine Co.
01.2016 - 11.2016
- Enhanced warehouse efficiency by implementing and maintaining optimal organization systems.
- Reduced order processing times with diligent inventory management and accurate recordkeeping.
- Streamlined shipping and receiving processes to improve overall productivity and customer satisfaction.
- Ensured timely, accurate order fulfillment by closely monitoring stock levels and replenishing as necessary.
- Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
- Safeguarded warehouse operations, adhering to strict safety protocols and conducting regular inspections for potential hazards.
- Established positive relationships with suppliers, fostering open communication channels to address any issues promptly and effectively.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Retail Sales Assistant
Kampala Electronic Store
08.2015 - 05.2016
- Increased sales by providing exceptional customer service and product knowledge.
- Improved store appearance with effective merchandising and creative displays.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
Education
Certificate I - Carpentry
Skill 360 Ausstralia
Cairns, QLD2022
Certificate II - Security Operations
Asset College
Townsville, QLD2021
Certificate I - Information Technology
Institute of Socialworks And Community Development
Kampala, Uganda2016
Skills
time management
driving skills
customer service
leadership skills
oral communication skills
interpersonal skills
attention to details
computer skills
teamwork skills
adaptability skills
Certification
high risk work licence qld
feb 2021 - feb 2026
( i hold a fork lift license )
Full drivers licence - qld.
march 2023 - march 2026
I hold an HR license.
Timeline
Dissability Support Worker
Abilifly Support Services
02.2021 - 11.2023
Delivery Driver
China North Machine Co.
12.2016 - 08.2018
Warehouse Storeperson
China North Machine Co.
01.2016 - 11.2016
Retail Sales Assistant
Kampala Electronic Store
08.2015 - 05.2016
Certificate I - Carpentry
Skill 360 Ausstralia
Certificate II - Security Operations
Asset College
Certificate I - Information Technology
Institute of Socialworks And Community Development