Eliza Christie
Melbourne,VIC
Summary
Dynamic professional with a strong focus on delivering exceptional customer service and fostering positive client relationships. Proven ability to create visually appealing content that aligns with current trends and effectively communicates brand narratives. Recognized for consistently receiving outstanding customer feedback and adeptly managing conflicts with professionalism and empathy.
Overview
7
7
years of professional experience
Work History
Barista
Code Black Coffee
Melbourne, Vic
02.2024 - Current
- Crafted espresso-based beverages with precision and attention to detail.
- Provided exceptional customer service and built relationships with regular patrons.
- Assisted in training new baristas on beverage preparation techniques.
- Managed inventory levels of coffee beans and supplies efficiently.
- Collaborated with team members to streamline workflow during peak hours.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Social Media Marketing Intern
Nagali
Melbourne, Vic
05.2024 - 07.2024
- Assisted in developing marketing materials for social media campaigns.
- Collaborated with team members to brainstorm creative content ideas.
- Analyzed competitor marketing strategies and reported findings to the team.
- Developed content and promotional materials for various campaigns.
- Assisted customers with inquiries and resolved issues promptly.
- Conducted follow-ups to ensure customer satisfaction with services.
- Created engaging content for social media platforms to enhance brand visibility.
- Managed customer service inquiries through social media platforms in a timely manner.
Barista
Altius Coffee Brewers
Bendigo , Vic
02.2022 - 12.2023
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized frequent customer's orders.
- Maintained calm demeanor during high-volume periods and special events.
- Maintain a clean workspace.
Hospitality Worker
Indulge Cafe
Bendigo , Vic
06.2020 - 08.2022
- Welcomed customers and offered immediate assistance with needs.
- Prepared entrees, side dishes and desserts for guests during busy periods.
- Assisted with making coffees during a rush.
- Presented food and beverages to guests at tables.
Worker
Bakers Delight
Bendigo , Vic
04.2018 - 03.2020
- Provided excellent customer service to foster satisfaction and loyalty.
- Listened to guests to understand needs and help each person select optimal products and services.
Education
Marketing Major - Bachelor of Business
La Trobe University
Bendigo, VIC12.2024
Skills
- Customer service
- Content creation
- Social media marketing
- Team collaboration
- Customer service support
- Trend analysis
- Communication skills
- Attention to detail
- Dependable and responsible
- Calm under pressure
- Effective communication
Timeline
Social Media Marketing Intern
Nagali
05.2024 - 07.2024
Barista
Code Black Coffee
02.2024 - Current
Barista
Altius Coffee Brewers
02.2022 - 12.2023
Hospitality Worker
Indulge Cafe
06.2020 - 08.2022
Worker
Bakers Delight
04.2018 - 03.2020
Marketing Major - Bachelor of Business
La Trobe University
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