Eliza Dinos
Riverstone
Summary
Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Funeral Director/ Marketing Manager
Gregory and Carr
04.2018 - 09.2020
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Collaborated with some of the biggest aged care facilities in NSW for special events and fun activities for the elderly.
- Organised and managed major events in the community.
Café Manager/ Head Barista
Power Station Café
01.2017 - 04.2018
- Stock control and management
- Service customers and building trust and rapport with them to encourage return business
- Keep up to date with special promotions and setting up displays
- Barista (including opening and closing of the coffee machine), organising training for staff and managing repairs and maintance.
- remembering all regular customer orders
Head Barista
Peter Rowland Catering / Woolworths
01.2016 - 03.2017
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Handled customer complaints with professionalism, resolving issues promptly.
- Monitored product quality, ensuring consistency in taste and presentation.
- Kept up-to-date with industry trends through continual professional development opportunities such as workshops, seminars, and conferences.
Sales Assistant
Riot Art and Craft
01.2012 - 01.2015
- Setting up daily planner e.g, setting budgets, KPI’s, promotional product plans.
- Responsible for the opening and closing of the store
- Dealing with money and banking
- Dealing with customers face to face and helping them with all their art & craft needs
- Keep up to date with special promotions and putting up displays
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Special Events Coordinator (Children's Events)
Magic Land Entertainment
01.2011 - 01.2014
- Managed a diverse range of events, from small-scale workshops to large conferences with over 500 attendees.
- Collaborated with event organizers to ensure seamless integration of entertainment into overall event schedule.
- Delivered memorable experiences through the use of various props, costumes, and interactive games.
- Generated positive word-of-mouth marketing by consistently exceeding client expectations for quality entertainment.
Education
Diploma - Event Management
TAFE Baulkham hills
Year 11 -
Castle Hill High School
01.2012
Skills
- Stock control & management
- Customer relationship management (CRM)
- Hospitality skills
- Excellent time management and organisational skills
- Customer sales experience
- Events planning
- Money handling and banking skills
- Excellent computer skills
- High proficiency in Microsoft Word
- High proficiency in Excel
- High proficiency in PowerPoint
- Extremely strong internet use skills
- Social media marketing
- Ability to work under pressure
- Teamwork
- Independent work
Hobbies and Interests
- Baking and decorating cakes
- Shopping
- Desserts
- Travelling
Timeline
Funeral Director/ Marketing Manager
Gregory and Carr
04.2018 - 09.2020
Café Manager/ Head Barista
Power Station Café
01.2017 - 04.2018
Head Barista
Peter Rowland Catering / Woolworths
01.2016 - 03.2017
Sales Assistant
Riot Art and Craft
01.2012 - 01.2015
Special Events Coordinator (Children's Events)
Magic Land Entertainment
01.2011 - 01.2014
Year 11 -
Castle Hill High School
Diploma - Event Management
TAFE Baulkham hills
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