Eliza Fairlie

Enthusiastic and highly accomplished dietetic assistant completing Masters of Dietetics Studies with operational experience in management. I am goal-orientated and conscientious about improving patient outcomes. I pride myself on attention to detail and ability to think laterally when it comes to solving problems.

• Medical Secretary, 08/2019, 01/2021, BRISBANE UROLOGY CLINIC, Provide secretarial support to doctors and ensure the accuracy of the clinic database by regularly updating information., Answer phones, screen callers and relay accurate messages to appropriate staff members in a timely manner., Scheduling of patients for inpatients procedures including theatre bookings, hospital bookings, anaesthetists and assistants. Relaying information to patients regarding preparation for any bookings, tests and procedures., Accurate invoicing to patients, health funds, Medicare and DVA on a required timeframe., Accurately and timely scanning of clinical documents and referrals and charts into the database., Accurate typing of general correspondence and digital transcription of medical reports and patient letters in a timely fashion., Perform end of month debtor analysis, surgery connect payment reports, assistant and co-surgeon payment reports., Manage and maintain monthly patient recalls list.
• Practice Manager, 01/2018, 07/2019, MARSHALL LANE MEDICAL CENTRE, Managing the daily operations by collaborating with clinicians, nursing and admin staff to develop and implement strategies for achieving practices goals., Oversee financial activities including Medicare, workers compensation and private billing., Recent recruitment of non-clinical practice staff to ensure high performance, including team building, delegation of tasks and conflict resolution., Liaising with IT and software support to improve high quality practice systems., Maintaining and controlling accounts payable and receivable, preparing and delivering expense reports and invoices while liaising with external accountant using Xero software., Tracking monthly billings to ensure maximum profitability and cash flow within practice., Conducting team meetings and reinforcing communication goals of the practice., Managing of ice and medical supply inventories and organizing stockrooms., Maintaining awareness of current and new legislations to enforce compliance of practice policies and procedures., Liaising with various representatives from hospitals, pharmaceutical and supply companies to enhance networks and supply up to date resources to the practice.

• QLD Health Clinical Task Instruction (CTIs) Competencies for Allied Health Assistants (AHA):
• D-WTS01: When To Stop
• D-DN01: Height, Weight and Body Mass Index
• D-DN02: Malnutrition Screening Tool (MST)
• D-DN04: Administer the Subjective Global Assessment (SGA)
• QLD Health Mandatory Training
• Dean’s Commendation for Academic Excellence – Semester 1, 2023
• Provide First Aid (HLTAID011) Exp: 14/01/2026
• Provide CPR (HLTAID009) Exp: 14/01/2024
• Sports Medicine Australia Sports First Aider
• Certificate III Sport (Athlete Support Services) Accreditation SRS30506
• Certificate II Retail Assistant SIR2027
• Certificate I Information Technology ICA10105

• Toowoomba Base Hospital (DDHS) Medical Nutrition Therapy 1 (Acute Care), 10/23, 11/23, Completed 5 week acute care placement within various caseloads including inpatients covering surgical, oncology and medical wards., Experience in outpatient clinics including general dietitian outpatients, OPSC, antenatal and g clinic and gastro community weight management clinic offsite within SQRH, Independently completed assessments including SGAs, diagnosing malnutrition and providing interventions specific to patient’s needs., Gained experience delivering education within various conditions including malnutrition, diabetes management, pancreatitis, celiac disease and other gastrointestinal diseases., Gained experience initiating enteral and parenteral nutrition regimes as well as reviewing and adjusting regimes as required., Worked collaboratively within a multidisciplinary team including attending MDT meetings and liaising with other allied health professionals, nurses and doctors.
• Toowoomba Base Hospital (DDHS) Community & Public Health Nutrition, 09/23, 10/23, Liaised with key stakeholders within dietetics and the broader allied health time, Reviewed the current Healthy Eating and Lifestyle Program (HELP) against up to date evidenced based strategies on sustainable weight management., Developed an empathy map to summarise consumer feedback and generate content in line with the end-user., Developed new presentation slides, worksheets, and mode of delivery with the aim of increasing consumer engagement and participation., Developed an evaluation plan and patient satisfaction tool using PREMS and PROMS to evaluate success of reimplementing updated HELP group sessions.
• QEII Hospital (MSHHS) Food Service, 04/23, 05/23, Liaised with key stakeholders within dietetics and food services including dietitians, food service managers, supervisors, nutrition assistants and other food service staff., Completed meal quality audits and collected data to present summary of findings at the end of placement., Developed a meal quality audit training guide for future use including user guide, kit, training video and implementation schedule., Presented project summary findings and recommendations to food service manager who was able to use as evidence in successful implementation of service improvements.

• Presented at the 2021 AHA Wednesday Webinar Series on the digital workflow at STARS Dietetics & Food Services
• Presented at the 2022 Monash AHA Day with a poster on Utilising Technology in a Digital Hospital for efficient delegation to Dietetic Assistants.
• Presented at the 2022 Statewide Food Services (SWFS) Workshop on Best Practice Rehab Mealtimes
• Presented at the 2022 IHHC National Conference on rehab mealtime environment
• Part of the organisation team for the 2023 MN Clinical Assistant Seminars series.

• Ashleigh Grant, Dietitian, STARS, Ashleigh.Grant@health.qld.gov.au
• Jennifer Ellick, Director of Dietetics & Food Services, STARS, Jennifer.Ellick@health.qld.gov.au