Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eliza Gilchrist

Charmhaven

Summary

Professional with extensive experience at Tuggerah Physiotherapy Centre, excelling in customer service and accurate documentation practices. Proven ability to manage multi-line phone systems and enhance patient satisfaction through effective communication. Recognized for fostering positive relationships and resolving inquiries with compassion, ensuring a welcoming environment for all.

Overview

2026
2026
years of professional experience

Work History

Administrator/Front Desk Receptionist

Tuggerah Physiotherapy Centre
2011 - Current
  • Managed patient scheduling and maintained accurate appointment records.
  • Maintaining a welcoming atmosphere for patients and visitors at reception area while managing check-in and out processes.
  • Handled incoming calls, addressing inquiries and directing them to appropriate staff members.
  • Trained new administrative staff on office protocols and software systems to ensure consistency.
  • Resolved patient inquiries and concerns promptly, enhancing overall customer satisfaction.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

Accounts Payable and Payroll Officer

Waves Hospitality
2020 - Current
  • Process invoices with a focus on accuracy and compliance with company policies.
  • Provided excellent customer service to employees regarding payroll inquiries, fostering positive working relationships across departments.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Managed payroll processing for employees, ensuring timely and accurate disbursement of wages.
  • Reconciled accounts payable and general ledger entries to maintain financial integrity.

Assistant/Accounts Payable and Payroll Officer

JMR Group Holdings
2020 - 2023
  • Processed invoices accurately and efficiently, ensuring timely payment to vendors.
  • Managed payroll processing for employees, maintaining compliance with regulations and company policies.
  • Reconciled accounts payable transactions, identifying discrepancies and resolving issues promptly.
  • Provided administrative support to the director by organizing schedules and maintaining documentation.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Education

Certificate IV - Accounting And Bookkeeping

TAFE NSW
Ourimbah, NSW
06-2022

Certificate III - Business Administration Medical

TAFE NSW
Wyong
11-2012

School Certificate -

Wadalba Community School
Wadalba, NSW
01-2007

Skills

  • Accurate documentation practices
  • Engaging and easy to talk to
  • Effective time management
  • Customer service
  • Multi-line phone management
  • Reception operations oversight

Timeline

Administrator/Front Desk Receptionist

Tuggerah Physiotherapy Centre
2011 - Current

Accounts Payable and Payroll Officer

Waves Hospitality
2020 - Current

Assistant/Accounts Payable and Payroll Officer

JMR Group Holdings
2020 - 2023

Certificate IV - Accounting And Bookkeeping

TAFE NSW

Certificate III - Business Administration Medical

TAFE NSW

School Certificate -

Wadalba Community School

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Eliza Gilchrist