Eliza Gilchrist
Charmhaven
Summary
Professional with extensive experience at Tuggerah Physiotherapy Centre, excelling in customer service and accurate documentation practices. Proven ability to manage multi-line phone systems and enhance patient satisfaction through effective communication. Recognized for fostering positive relationships and resolving inquiries with compassion, ensuring a welcoming environment for all.
Overview
2026
2026
years of professional experience
Work History
Administrator/Front Desk Receptionist
Tuggerah Physiotherapy Centre
2011 - Current
- Managed patient scheduling and maintained accurate appointment records.
- Maintaining a welcoming atmosphere for patients and visitors at reception area while managing check-in and out processes.
- Handled incoming calls, addressing inquiries and directing them to appropriate staff members.
- Trained new administrative staff on office protocols and software systems to ensure consistency.
- Resolved patient inquiries and concerns promptly, enhancing overall customer satisfaction.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Developed strong working relationships with team members, fostering a positive work environment.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Accounts Payable and Payroll Officer
Waves Hospitality
2020 - Current
- Process invoices with a focus on accuracy and compliance with company policies.
- Provided excellent customer service to employees regarding payroll inquiries, fostering positive working relationships across departments.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Managed payroll processing for employees, ensuring timely and accurate disbursement of wages.
- Reconciled accounts payable and general ledger entries to maintain financial integrity.
Assistant/Accounts Payable and Payroll Officer
JMR Group Holdings
2020 - 2023
- Processed invoices accurately and efficiently, ensuring timely payment to vendors.
- Managed payroll processing for employees, maintaining compliance with regulations and company policies.
- Reconciled accounts payable transactions, identifying discrepancies and resolving issues promptly.
- Provided administrative support to the director by organizing schedules and maintaining documentation.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Certificate IV - Accounting And Bookkeeping
TAFE NSW
Ourimbah, NSW06-2022
Certificate III - Business Administration Medical
TAFE NSW
Wyong11-2012
School Certificate -
Wadalba Community School
Wadalba, NSW01-2007
Skills
- Accurate documentation practices
- Engaging and easy to talk to
- Effective time management
- Customer service
- Multi-line phone management
- Reception operations oversight
Timeline
Administrator/Front Desk Receptionist
Tuggerah Physiotherapy Centre
2011 - Current
Accounts Payable and Payroll Officer
Waves Hospitality
2020 - Current
Assistant/Accounts Payable and Payroll Officer
JMR Group Holdings
2020 - 2023
Certificate IV - Accounting And Bookkeeping
TAFE NSW
Certificate III - Business Administration Medical
TAFE NSW
School Certificate -
Wadalba Community School