Eliza Loake
Brisbane
Summary
Motivated and detail-oriented professional with a strong work ethic and a passion for continuous growth. Known for being a quick learner and a reliable team player who consistently strives for excellence in all tasks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Support Officer
WorkCover Queensland
09.2024 - Current
- Assist in processing workplace accident and injury claims, ensuring adherence to workers' compensation policies and regulations.
- Communicate with injured employees, employers, and medical providers to gather necessary information for claim assessment.
- Maintain accurate claim records and update case files in compliance with company and legal requirements.
- Provide updates to claimants on the status of their claims and address inquiries with professionalism and empathy.
- Manage and process financial components of claims, including medical expenses and wage reimbursements, ensuring accurate payment in line with policy guidelines.
Team Leader, with secondary role of Receptionist
Cumberwell Park
04.2022 - 05.2024
- In this job role I held a wide number of responsibilities, these ranged from food and bar work to setting up and running event functions such as weddings, proms, large group events, and conferences.
- In my secondary role as a receptionist I scheduled customer bookings and managed customer databases. As well as answered, screened, and routed incoming calls and emails in a professional and timely manner.
- Through this job I am also experienced in being a barista.
- Trained new staff in tasks such as till systems, bar work, and barista work.
- Communicated and collaborated with individuals of all professional levels to successfully run a positive work environment.
- Running event functions advanced my organisational, time-management, communication, and team working skills.
- End of day duties that I fulfilled included stock checks, ordering stock required, cash up, and locking the building. By being a key holder of the building and being responsible for cash up, I proved my trustworthiness to my employer on a daily basis.
Agency Worker
Catering Services International
11.2021 - 02.2022
- Working in different industries and at different locations meant that I was able to quickly adapt to new environments as well as work well alongside new people immediately.
Customer Team Member
The Co-operative
10.2020 - 09.2021
- Promoted, recommended, and sold appropriate stock items to customers.
- Taking receipt of deliveries and signing off incoming products as per quality control guidelines.
- Maintaining an in-depth knowledge of the store's products and services to best advise customers on their purchases.
- Managing store inventory including checking stock levels, restocking shelves and reporting any discrepancies to the Store Manager.
- Carried out a methodical approach when handling money and ensured a high level of attention to detail. Whilst being able to carry out tasks such as exchanges and returns to ensure seamless and accurate cash flow.
Retail Sales Assistant
Topshop
09.2018 - 10.2020
- Greeted customers as they entered the store and provided high quality customer service throughout their visit.
- Maintained an orderly appearance of the sales floor.
- Assisted in store merchandising, stocking, and inventory control.
- Processed payments and returns accurately and efficiently.
FOH, Bar Staff & Waitress
The Hare and Hounds
01.2017 - 09.2019
- This job role allowed me to adapt in working in a fast-paced, busy environment which has advanced even further through the other roles I have carried out since.
Hairdresser Assistant
So Cabello
05.2016 - 02.2017
- As my first job role, this opportunity helped me gain confidence and customer service skills which I have carried through and elevated to present day.
Education
Master of Science degree - Forensic Science
The University of the West of England
Bachelors Degree (Hons) - Criminology and Security Studies
Birmingham City University
A-levels - Psychology, English Language, and Media Studies
The Corsham School
9 GCSEs - including English and Maths
The Corsham School
Skills
- Contact centres
- Claims management
- Claims handling
- Insurance
- Budget management
- Conflict resolution
- Teamwork and collaboration
- Customer service
- Training and mentoring
- Cash handling
- Point of Sale
- Microsoft
- Time management
- Multitasking
Certification
Responsible Service of Alcohol (RSA) SITHFAB021
Timeline
Claims Support Officer
WorkCover Queensland
09.2024 - Current
Team Leader, with secondary role of Receptionist
Cumberwell Park
04.2022 - 05.2024
Agency Worker
Catering Services International
11.2021 - 02.2022
Customer Team Member
The Co-operative
10.2020 - 09.2021
Retail Sales Assistant
Topshop
09.2018 - 10.2020
FOH, Bar Staff & Waitress
The Hare and Hounds
01.2017 - 09.2019
Hairdresser Assistant
So Cabello
05.2016 - 02.2017
Bachelors Degree (Hons) - Criminology and Security Studies
Birmingham City University
A-levels - Psychology, English Language, and Media Studies
The Corsham School
9 GCSEs - including English and Maths
The Corsham School
Master of Science degree - Forensic Science
The University of the West of England