Eliza Meara
Toowoomba
Summary
Experienced student support professional with a background in psychology and a strong track record in university service roles. Skilled in verbal communication, rapport-building, and resolving complex enquiries with discretion. Adept at leading teams, supporting student wellbeing, and enhancing campus engagement.
Overview
7
7
years of professional experience
Work History
Supervisor – IConnect
University of Southern Queensland
03.2023 - Current
- Leading daily operations across multiple student service points
- Mentoring and training frontline staff, supervising up to 15 concierges
- Triaging complex student enquiries and escalating within tiered support model
- Providing guidance on CRM, InPlace, PeopleSoft, and UniSQ’s StudyDesk system
- Liaising with students, academic staff and internal departments to resolve issues
Concierge - IConnect
University of Southern Queensland
03.2021 - 03.2023
- Delivered student-centred support across face-to-face, online and phone channels
- Assisted with enrolments, support services and general enquiries
- Escalated complex enquiries to appropriate departments for resolution
Legal Audio Transcriber - Court Proceedings
Auscript Australasia
11.2018 - 03.2021
- Transcribed court proceedings and interviews, formatted, reviewed and refined documents to ensure accuracy and coherence
- Handled sensitive information with discretion, upholding strict confidentiality protocols
Education
Bachelor of Science - Psychology (with Distinction)
University of Southern Queensland
11.2023
Queensland Certificate of Education - undefined
Downlands College
Toowoomba11.2018
Skills
- Proven ability to support students with empathy, professionalism and discretion
- Exceptional precision and thoroughness in task execution
- Skilled in verbal communication and fostering positive relationships
- Advanced written communication skills, including grammar, spelling and tone
- Exceptional ability to manage competing tasks and timelines
Timeline
Supervisor – IConnect
University of Southern Queensland
03.2023 - Current
Concierge - IConnect
University of Southern Queensland
03.2021 - 03.2023
Legal Audio Transcriber - Court Proceedings
Auscript Australasia
11.2018 - 03.2021
Queensland Certificate of Education - undefined
Downlands College
Bachelor of Science - Psychology (with Distinction)
University of Southern Queensland