Eliza Moore
Wangaratta,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Villa Maria Catholic Homes
01.2022 - 02.2024
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behaviour or health conditions to supervisor.
- Developed strategies to help individuals cope with their disability.
- Transported clients to appointments, social events, and other activities as needed.
- Encouraged independence by teaching skills needed for everyday life.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Maintained records of services provided, client progress, and goals achieved.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Administered medication according to doctor's orders and monitored side effects.
- Managed challenging behaviors through positive reinforcement techniques.
- Facilitated communication between nonverbal individuals using sign language or other methods.
- Helped disabled persons access community resources such as housing options or job training programs.
Cleaner
North East Health
03.2021 - 01.2022
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Maintained cleaning equipment and materials in safe and sanitary working condition.
- Transported trash bags to designated disposal areas.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Adhered strictly to safety protocols while performing job duties.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
Childcare Trainee
Nurture One
01.2019 - 01.2021
- Assisted in the planning and implementation of age-appropriate activities for children aged 3 to 5 years old.
- Provided appropriate supervision, guidance and support to children while engaging in educational and recreational activities.
- Organized play areas with toys, games, books, art materials and other equipment to ensure a safe environment for children.
- Responded quickly and appropriately to any emergencies or difficult situations that arose during childcare sessions.
- Prepared snacks for children according to dietary requirements as well as assisting with meal times.
- Maintained records of attendance, progress reports, medical information and incident reports related to each child's development.
- Encouraged social interaction between children by organizing group games and activities.
- Observed each child's individual needs closely on a daily basis so that their safety was ensured at all times.
- Monitored arrivals and departures of children from the centre ensuring they were collected safely by authorised persons.
- Provided assistance with toileting tasks where necessary including changing nappies or helping with potty training.
- Conducted regular checks around the premises for any potential hazards or risks to health and safety standards.
Retail Team Member
Kmart
07.2017 - 08.2019
- Assisted customers with product selection, payment, and returns.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Performed cashier duties including processing payments, refunds, and exchanges using a POS system.
- Maintained cleanliness of the store by organizing displays and cleaning up after customers.
- Participated in inventory control activities such as cycle counts and stock rotation.
- Managed fitting rooms ensuring all clothing was hung up neatly for customers to try on.
- Ensured safety of the store environment at all times by following safety protocols established by the organization.
- Kept abreast of current promotions, policies regarding payment and exchanges as well as security practices.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Fast Food Worker
Subway
07.2016 - 11.2018
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Prepared food items such as hamburgers, fries, sandwiches, salads. According to restaurant standards.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Provided quality customer service by adhering to company policies and procedures.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Collaborated with other team members to ensure timely completion of tasks.
- Adhered to company policies regarding attendance and punctuality.
Education
Certificate 4 Disability Support -
Hammond Institute
Online08.2022
Certificate 3 - Certificate 3 Early Childhood Eduction And Care
Australian Collage of Early Learning
Goulburn, NSW04.2021
High School -
Galen Catholic Collage Wangaratta
Wangaratta10.2020
Primary School -
Wangaratta West Primary School
Wangaratta, VIC12.2013
Skills
- Relationship Building
- Individual Support Plans
- Independent Living Support
- Family Communication
- Personal Care
- Active listening
- Organizational skills
- Work ethic
- Decision-making
- Troubleshooting
- Relationship building
- Flexible
- Communication
- Customer service
- Multitasking
- Reliable and trustworthy
- Problem resolution
- Basic math
- Friendly, positive attitude
- Collaboration
- Conflict resolution
- Daily Living Requirements
Certification
- Working with Children's check
- NDIS Worker Screening check
- Drivers License
- First aid & CPR
References
References available upon request
Timeline
Disability Support Worker
Villa Maria Catholic Homes
01.2022 - 02.2024
Cleaner
North East Health
03.2021 - 01.2022
Childcare Trainee
Nurture One
01.2019 - 01.2021
Retail Team Member
Kmart
07.2017 - 08.2019
Fast Food Worker
Subway
07.2016 - 11.2018
Certificate 4 Disability Support -
Hammond Institute
Certificate 3 - Certificate 3 Early Childhood Eduction And Care
Australian Collage of Early Learning
High School -
Galen Catholic Collage Wangaratta
Primary School -
Wangaratta West Primary School
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