Summary
Overview
Work History
Education
Skills
Timeline
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Eliza Oliver

Brisbane,Australia

Summary

Highly motivated person with a proven ability to provide compassionate and person-centred care while displaying empathy and respect to influence work as an Emergency Call Taker and Dispatcher. Works well independently as well as collaboratively. Adept at managing multiple projects while producing successful outcomes. Being a professional esports player and a content creator, this has built experience in speaking to people of all ages and backgrounds. Applying for the position of QAS Emergency Medical Dispatcher at the Queensland Emergency Service to be part of a team dedicated to providing excellent medical assistance in emergency situations. Dedicated to learning, and will always aim to meet the QAS standard of work, and go beyond expectations.

Overview

6
6
years of professional experience

Work History

Content Creator and Entertainer

Self Employed
01.2022 - Current
  • Produces and shares online content, focusing on video games, and entertainment to over 20,000 people.
  • Interacting with audiences, responding to comments and messages, and creating a sense of community among followers
  • Monetizing content through ads, sponsorships, and goals
  • Established personal brand and community based around personalised content and streaming entertainment
  • Marketing and advertising to build followers on various platforms
  • Implementing creative aspects, including graphic design, video editing, and storytelling
  • Problem solving and conflict management within communities.

Support Worker

Huntercombe Murdostoun Brain Injury Rehabilitation and Neurological Care Centre
08.2019 - 04.2020
  • Demonstrated empathy and provided emotional support to residents/patients and their families, fostering an environment that promotes independence, dignity, and enhances their quality of life
  • Collaborated closely with residents/patients and healthcare professionals to deliver personalized care and rehabilitation for individuals with acquired brain injuries and complex neurological conditions
  • Promptly reported relevant information provided by residents/patients or their relatives, as well as any incidents or observations that could impact their physical or mental well-being
  • Offered practical support to residents/patients in performing daily living tasks, encouraging and empowering them to develop their independent living skills
  • Ensured all activities and practices adhered to legal frameworks that encompasses statutory regulations, organizational policies, and guidelines
  • Maintained flexible attitude and strong commitment to person-centered approach, consistently showing empathy and dedication to making a positive impact in lives of residents/patients.

Sub Creator & Customer Service / Subway

SUBWAY®Restaurants
08.2017 - 02.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Serving constant flow of customers with minimal wait times.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.

Education

High School Diploma -

Linlithgow Academy
Edinburgh, Scotland

HNC Business - Business Management and Marketing -

New College Lanarkshire
Glasgow, United Kingdom
01.2021

Skills

  • Effective communicator with excellent written and verbal communication skills This includes active listening, clear and concise speech, and ability to remain composed in high-stress situations
  • Computer skills, with experience using multiple screens, and am able to perform well within multi-screen computer environment
  • Analytical Thinking
  • Multitasking skills to take calls and complete tasks simultaneously to provide quick assistance to callers
  • Dependable and responsible, with ability to handle unexpected changes, and make decisions under pressure

Timeline

Content Creator and Entertainer

Self Employed
01.2022 - Current

Support Worker

Huntercombe Murdostoun Brain Injury Rehabilitation and Neurological Care Centre
08.2019 - 04.2020

Sub Creator & Customer Service / Subway

SUBWAY®Restaurants
08.2017 - 02.2018

High School Diploma -

Linlithgow Academy

HNC Business - Business Management and Marketing -

New College Lanarkshire

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Eliza Oliver