Eliza O'Sullivan
Freshwater,NSW
Summary
Dynamic leader with a proven track record at Tiles by Kate, enhancing operations and customer satisfaction. Expert in strategic planning and operations management, coupled with exceptional team leadership and problem-solving skills. Achieved significant sales growth through innovative marketing and customer service strategies. Passionate about mentoring staff and driving continuous improvement. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
16
16
years of professional experience
Work History
Director/Owner
Tiles by Kate
03.2011 - 12.2024
- Conducted market research to identify customer needs and preferences.
- Implemented staff training programs for improved employee performance and retention rates.
- Established strong relationships with vendors, suppliers, and partners for cost-effective purchasing decisions.
- Mentored and developed employees for growth within the company, promoting from within when possible.
- Adapted business strategies based on shifts in consumer behaviour or economic conditions that could have impacted operations negatively if left unaddressed.
- Managed financials, budgeting, and forecasting to ensure profitability and maintain fiscal responsibility.
- Expanded product offerings through market research and customer feedback analysis, resulting in increased sales.
- Achieved an excellent reputation within the community by consistently delivering high-quality products or services, exceptional customer experiences, and a commitment to social responsibility.
- Developed and executed strategic marketing plans for increased brand visibility and customer acquisition.
- Oversaw daily operations, ensuring smooth functioning of the business while maintaining a high level of productivity.
- Increased customer satisfaction through exceptional service and timely response to inquiries.
- Facilitated successful negotiations with clients and suppliers to secure favorable contracts that benefited both parties.
- Improved team collaboration by fostering a positive work environment conducive to open communication and problemsolving.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Researched target market to discover customer needs and analyze competitor trends.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Assisant Buyer/Logistics Assistant
TK Maxx
08.2010 - 03.2011
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
Assistant Store Manager
Seed Heritage
03.2009 - 08.2011
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Bachelor of Science - Nursing INCOMPLETE
University of South Australia
Adelaide, SANo Degree - Marriage Celebrant
Rose Training
Sydney, NSW01.2025
High School Diploma -
Walford Anglican School For Girls
Hyde Park, SA11.1988
Skills
- Customer Relations
- Operations Management
- Business Analysis
- Marketing expertise
- Small business operations
- Human Resources
- Client Service
- Strategic Planning
- Sales Leadership
- Staff hiring
- Project Management
- Marketing
- Budget Development
- Consulting
- Problem-Solving
- Attention to Detail
- Multitasking
- Reliability
- Organisational Skills
- Team Collaboration
- Team Leadership
- Adaptability and Flexibility
- Decision-Making
- Customer Service Management
- Effective leader
- Staff training/development
- Self Motivation
- Professionalism
- Management Team Building
- Sales Strategies
- Staff Development
- Continuous Improvement
- Business Leadership
- Hiring and Onboarding
- Employee Relations
- Analytical Thinking
Additional Information
Having lived in Sydney, Perth, Melbourne and Hong Kong over the last 25 years I am very adaptable and adventurous. Moving overseas for my husbands job with 2 young children and then having a third child in Hong Kong all added to my ability to adapt to new situations. I saw an opportunity to start my own business in Hong Kong and designed and imported jewellery for 4 years.
I have a love for travel, food and a good book and love spending time with my family.
Timeline
Director/Owner
Tiles by Kate
03.2011 - 12.2024
Assisant Buyer/Logistics Assistant
TK Maxx
08.2010 - 03.2011
Assistant Store Manager
Seed Heritage
03.2009 - 08.2011
Bachelor of Science - Nursing INCOMPLETE
University of South Australia
No Degree - Marriage Celebrant
Rose Training
High School Diploma -
Walford Anglican School For Girls
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