Micros POS
Eliza Rana Magar
1/54 Robert Street, Jesmond
Summary
Personable customer service representative with more than 8 years of experience committed to providing high-quality service and superior customer experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty and meet KPI.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Commonwealth Bank Of Australia, CBA
01.2022 - 04.2024
- Handle customer banking needs, disputes, enquiries, performing withdrawals and deposits over the counter, educating customers on digital solutions and balancing branch cash at end of the day.
- Collaborate professionally with team members, specialist from different unit and branches for seamless customer experience.
- Communicated with over 20 TAS area branches and currency management services to maintain Foreign cash inventory level.
- Passionately help customer improve their financial wellbeing through genuine care, active listening and using CBA tools and resources to meet their personal and business goals.
- Answering customer calls with minimal wait times, returning calls and booking appointments.
- Resolved customers complaints tactfully and professionally by introducing to correct specialist to get it right the first time.
- Service ATM, IDM and CEM machines on daily basis.
- Assisting Customer Service Manager with admin responsibilities like responding to business and personal emails enquiries, categorizing and maintaining customers information and documents, sending off to correct department in accordance to legislation and policies.
- Abide to the bank and government due diligence, regulations and framework to protect our customers and educating myself by getting on top of e-learnings and trainings.
Manager on Duty
Village Cinemas
05.2021 - 03.2023
- Trained employees in essential job functions to meet high level of customer satisfaction at all times.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat visits from satisfied customers.
- Responsible for opening or closing of site and managing all aspects of operation to comply with financial and operational KPI as well as policy expectations.
- Liaise with bar and kitchen staff for movie promotional, seasonal foods and drinks and provide proper sales training to floor staff.
Cafe Supervisor
Hedberg Cafe
05.2021 - 12.2021
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Opening and closing cafe on a timely manner. Balancing cash at the end of the day and banking it correctly.
- Resolved and investigated complaints regarding service and food quality, promoting food and drink deals to prevent loss of business.
Senior Sales Assistant
Banjos Bakehouse
02.2020 - 06.2021
- Provided excellent customer service by promptly addressing client inquiries and resolving any issues.
- Exceeded sales targets consistently through effective sales promotion.
- Responsible for either open or closing of business, handling cash accurately and banking it.
- Worked as an acting manager in absence of store manager.
- Maintaining stores par level, ordering fresh and dry stocks on time and cross checking the orders received.
- Managed a diverse team of junior sales assistants, providing coaching and professional development opportunities.
Entertainment Service Provider
Village Cinemas
11.2019 - 04.2021
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment. All rounder as a Gold Class host, floor staff, bar and kitchen person wherever needed.
- Provide exceptional customer service, manage time for service between cinemas with excellent communication skills, both verbal and written among floor, bar and kitchen staff.
Executive Lounge Attendant
Sofitel Luxury Hotels
12.2018 - 10.2019
- Ensured smooth lounge operations by effectively coordinating with kitchen, front desk, and other departments.
- Maintained a comfortable and inviting atmosphere for guests by consistently keeping the lounge clean and wellstocked.
- Streamlined check-in and check-out processes for executive guests, resulting in reduced wait times.
Telephone Operator (Agent at Your Service)
Sydney Harbour Marriott
02.2018 - 10.2019
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Liaised with Reservations, Front Desk and all other departments to handle guest enquiries, complaints, feedback and billings.
Restaurant Hostess
Kasthamandap Botique Hotel
12.2016 - 02.2018
Internship Student
The Ritz-Carlton Hotel Company
09.2014 - 03.2015
Education
Bachelor of Arts - Hospitality And Human Resource
10.2016
- 6 GPA
- Awarded $1000, Class Second Topper Grant
Skills
- Complaint resolution
- Sales expertise
- Analytical and critical thinking skills
- Active Listening
- Report preparation
- Inbound and outbound calling
- POS systems expert
- Computer Proficiency
- Money handling abilities
- Administrative Support
Certification
Cert III in Financial Services
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
FX & IMT/RTGS
Timeline
Customer Service Representative - Commonwealth Bank Of Australia, CBA
01.2022 - 04.2024
Manager on Duty - Village Cinemas
05.2021 - 03.2023
Cafe Supervisor - Hedberg Cafe
05.2021 - 12.2021
Senior Sales Assistant - Banjos Bakehouse
02.2020 - 06.2021
Entertainment Service Provider - Village Cinemas
11.2019 - 04.2021
Executive Lounge Attendant - Sofitel Luxury Hotels
12.2018 - 10.2019
Telephone Operator (Agent at Your Service) - Sydney Harbour Marriott
02.2018 - 10.2019
Restaurant Hostess - Kasthamandap Botique Hotel
12.2016 - 02.2018
Internship Student - The Ritz-Carlton Hotel Company
09.2014 - 03.2015
Silver Mountain School - Bachelor of Arts, Hospitality And Human Resource
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