Eliza Roberts
Mona Vale,NSW
Summary
Motivated Manager with background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff. Focus on remaining competitive among industry companies by creating desirable culture and programs.
Overview
17
17
years of professional experience
Work History
Manager
Heart And Soul Community Care
02.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Entered data, generated reports, and produced tracking documents.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and case managers.
Support Worker
Heart And Soul Community Care
02.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Visited home environment, created care plans and private services agreements.
- Provided personal care to high needs clients.
- Transported clients to and from medical appointments with safety and efficiency.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the home.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted patients with self-administered medications.
- Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
- Administered medications according to doctor''s orders, maintaining accurate records for safety purposes.
- Remained alert to problems or health issues of clients and competently responded.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Guided patients to restroom to support bladder and bowel relief requirements.
Receptionist Assistant
Just Better Care
07.2016 - 04.2018
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Corresponded with clients through email, telephone, or postal mail.
- Handled assignments independently with good judgement and critical thinking skills.
- Maximized time management skills by prioritizing tasks efficiently based on importance or urgency of completion deadlines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Tracked important information in Procura spreadsheets and ran reports or generated graphs using data.
- Managed multi-line telephone system and greeted claimants during office visits.
- Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
Childcare Educator
Only About Children
11.2012 - 01.2016
- Maintained accurate records of attendance, meal counts, emergency contact information, ensuring compliance with state regulations.
- Implemented age-appropriate curricula to meet needs of young learners.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Created safe and nurturing learning environment for preschoolers.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Established positive relationships with children and families.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Communicated with parents and other staff about Children's progress.
Administration support
Direct Accounting
01.2011 - 10.2011
- Filing ~ sorting and coding clients files and putting them away
- Answering phones and use of large switchboard ~ answering phone calls in the correct manner and making sure they are put through to the correct person
- Individual tax returns~ doing clients individual tax returns and lodging them
- Data entry~ high uses of excel spreadsheets
- Bas lodgments~ lodging annual and quarterly Bas's onto the tax portal
- Banking and mail ~ at the end of each day taking the banking or paying bill or dropping off mail
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Working at Direct Accounting has taught me a variety of skills that I have taken on board including doing individual tax returns handling clients files and the correct procedures in time management.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Assistant
Dominoes Katoomba
01.2008 - 01.2009
- Responsible for being in charge of large amounts of cash
- Trained staff on operating procedures and company services.
- Open and closure of store ~ responsibility of safely and securely opening and closing the store and to work unsupervised
- Manage inventory and control of all stock
- Customer service ~ answering multiple phone calls with a pleasant phone manner and taking orders correctly
- Ability to follow strict policies and procedures
- Assistant Manager ~ being able to run a store consisting of 12 staff members at any one time
- Skills I left with ~ The knowledge of knowing how to open and close a store
- End of day procedures
- Advanced phone skills
- Security systems
- Advanced customer service.
- Reduced food waste through proper storage techniques and timely usage of perishable ingredients.
- Replenished serving stations with fresh food and cleaned up spills.
- Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
- Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
- Assisted in opening and closing duties, ensuring the store was ready for daily operations or secure at the end of the day.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Receptionist
Ray White Leura
01.2007 - 01.2008
- Excellent telephone manner
- Switchboard experience
- Use of photo copier, scanner and fax machine
- Flexibility with work time
- Working well under pressure
- Handling large amounts of cash
- Advanced knowledge in IT
- Working with customers from various cultures and backgrounds
- Skills I left with ~ General administrative duties
- Collecting cash and other forms of payments from customers
- Document filing
- Booking and organising appointments
- Computing skills of a wide range.
Education
H&R Block 2011Tax Course -
H&R Block
Penrith, NSW01.2011
Statement of Attainment Certificate II in Business -
Benchmark College
Penrith, NSW01.2010
School certificate -
Northern Beaches Christian School
Terrey Hills, NSW01.2007
Business Week - Year 10 Certificate
Northern Beaches Christian School
Terrey Hills, NSW01.2007
Skills
- Contract Management
- Problem Resolution
- Performance Evaluations
- Business Analysis and Reporting
- Staff Training and Development
- Negotiation and Conflict Resolution
- Business Planning
- Staff Training
- Onboarding and Orientation
References
Referee’s available upon request
Timeline
Manager
Heart And Soul Community Care
02.2021 - Current
Support Worker
Heart And Soul Community Care
02.2020 - Current
Receptionist Assistant
Just Better Care
07.2016 - 04.2018
Childcare Educator
Only About Children
11.2012 - 01.2016
Administration support
Direct Accounting
01.2011 - 10.2011
Customer Service Assistant
Dominoes Katoomba
01.2008 - 01.2009
Receptionist
Ray White Leura
01.2007 - 01.2008
H&R Block 2011Tax Course -
H&R Block
Statement of Attainment Certificate II in Business -
Benchmark College
School certificate -
Northern Beaches Christian School
Business Week - Year 10 Certificate
Northern Beaches Christian School
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