Eliza Senior
Pacific Pines
Summary
Dynamic retail professional with extensive experience at Woolworths Group, excelling in customer service management and merchandise planning. Proven track record in leading teams to achieve goals, enhancing customer satisfaction, and optimizing store operations. Skilled in point of sale systems and fostering positive customer relations, ensuring a seamless shopping experience.
Overview
7
7
years of professional experience
Work History
Retail Services Supervisor
Woolworths Group
01.2020 - 12.2022
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Trained and oriented associates to maximize team performance.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Online Personal Shopper
Woolworths Group
01.2020 - 12.2022
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Online Supervisor
Woolworths Group
01.2020 - 12.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Retail Worker
Woolworths Group
11.2015 - 12.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Education
No Degree - Psychology
Griffith University
QLDNo Degree - Criminology
Griffith University
QLDHigh School Diploma -
Helensvale State High School
Helensvale, QLD12-2017
Skills
- Customer feedback
- Point of sale systems
- Merchandise planning
- Store operations
- Goal setting and achievement
- Customer service management
- Sales experience
- Hospitality and accommodation
- Customer service expertise
- Customer relations
Timeline
Retail Services Supervisor
Woolworths Group
01.2020 - 12.2022
Online Personal Shopper
Woolworths Group
01.2020 - 12.2022
Online Supervisor
Woolworths Group
01.2020 - 12.2022
Retail Worker
Woolworths Group
11.2015 - 12.2022
No Degree - Psychology
Griffith University
No Degree - Criminology
Griffith University
High School Diploma -
Helensvale State High School