Eliza Smith
Ormeau,QLD
Summary
Personable communications skills with half a decade of experience. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls. Professional and welcoming in creating upbeat work environment. Versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Experienced communications manager with a proven track record in providing high-level administrative support. Skilled in managing calendars, coordinating meetings, and handling confidential information. Strong organization and communication skills with a passion for contributing to efficient office operations. Dedicated to public service and eager to make a positive impact in a driven work environment.
Overview
5
5
years of professional experience
Work History
Office Adminastrator
Express Glass
12.2022 - 09.2024
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Interacted with customers by phone, email, or in-person to provide quality information.
- Managed multi-line phone system, routing calls, allocating messages to the correct department/staff members.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Streamlined communication channels for better decision-making by maintaining a well-organized filing system and prioritizing incoming correspondence.
Duty Manager
City Venue Management
10.2020 - 11.2022
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Set goals for department and supported employees in meeting expectations.
- Formulated processes and procedures to continue growth and maintain employee efficiency.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
Administration Assistan/Factory Employee
Oz Wide Starters
05.2019 - 03.2020
- Carefully packaged finished products and prepared for shipment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Documented production information via daily system logs and discussed issues with management.
- Reviewed production schedules and streamlined processes.
- Continuous customer interaction receiving and recommending products
Education
Certificate III - Food Processing
Compact Services Queensland
QLD05.2020
Year 12 -
High School
Ormeau, QLD11.2017
Skills
- Salesforce Management (program)
- Problem Resolution
- Teamwork and Collaboration
- Employee Coaching and Motivation
- Performance Tracking and Evaluations
- Verbal and Written Communication
- Work Planning and Organization
- Scheduling
- Policy Implementation
- Confidentiality
- Customer Accounts Management
Licences
Open Drivers License
Forklift license
Responsible Servicing of Alcohol
Blue Card
CPR & First Aid
Referees
David Lyons
0401 650 317
Davidl@expressglass.com.au
Kimberlee
0497 992 597
kimberlee.anderson175@gmail.com
Timeline
Office Adminastrator
Express Glass
12.2022 - 09.2024
Duty Manager
City Venue Management
10.2020 - 11.2022
Administration Assistan/Factory Employee
Oz Wide Starters
05.2019 - 03.2020
Year 12 -
High School
Certificate III - Food Processing
Compact Services Queensland
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