Eliza Thompson
Sydney,NSW
Summary
Successful project manager with over 10 years experience in business improvement, contract management and retail property.
Specialist property and real estate degree qualification in addition to AgilePM, Scrum Master and PRINCE2 certifications.
Overview
12
12
years of professional experience
Work History
Freelancer
Various
08.2019 - 09.2023
- Collaborated and managed over 50 clients to define project requirements and deliverables. Achieved an over 85% return customer rate.
- Negotiated contracts to reach mutually beneficial agreements.
- Created and oversaw project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
Contracts Manager
Coles Group
09.2018 - 07.2019
- Arranged service delivery for 810+ store locations by overseeing contractors, tracking SLA's, coordinating resources and setting schedules.
- Managed and controlled execution of contracts ranging from $200K to $1.8M.
- Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavourable terms.
- Collaborated with internal departments and external vendors identify and manage demand for material and services.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Planned, designed, and scheduled phases for large cross functional projects using Agile and Scrum methodologies.
- Monitored project performance to identify areas of improvement, make adjustments, provide status updates and drive completion rates.
- Delivered freight optimisation savings in excess of $40K per month.
Project Manager
Coles Group
02.2018 - 09.2018
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management including Director and CEO reporting.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Improved business processes to achieve efficiencies and cost reductions.
- Facilitated end-to-end workshops to collect project requirements and user feedback.
Property Leasing
Coles Group
01.2017 - 01.2018
- Communicated effectively with landlords, tenants, on-site associates, contractors and cross functional teams.
- Provided lease interpretation guidance - analysed lease structures and lability clauses.
- Reviewed and challenged unwarranted claims for 810+ store locations including extended trade costs (EHT's) and invoice/lease allocation percentages. Delivered savings in excess of $100K.
- Monitored, tracked and processed payments and expenses in PEPS+ to provide timely and accurate financial reports.
- Calculated percentage rent (NBE, CBR Factor, Notional ect).
- Maintained original leases, renewal documents, invoice copies and monthly reconciliations in digital and hardcopy format for Coles head office.
Study Support Advisor
Deakin University Melbourne Burwood Campus
02.2015 - 12.2016
- Provided support and guidance to local and international students experiencing academic and personal troubles.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Academic Progress Committee (APC) member.
- Studied and analysed current topics and delivered effective presentations to large groups of students at first year lectures and open day meetings.
Area Manager
Bikini Berry
08.2011 - 10.2013
- Conducted training sessions to educate team members on best practices and procedures to increase profitability.
- Assessed KPI reports to evaluate performance, develop targeted improvements and implement changes across 6 store locations.
- Transformed underperforming teams into productive, happy and profitable teams. Team engagement increased 27% in first 6 months.
- Resolved conflicts promptly to promote a positive environment for team members and customers.
- Interviewed, selected and provided onboarding for exceptional candidates to boost team productivity and operational efficiency.
- Directed workforce planning, customer retention and customer service management across multiple stores.
- Oversaw budget planning, strategy development and community outreach.
- Drove revenues and team morale by developing and deploying sales contests.
- Built positive and productive relationships with store and field leadership.
- Coordinated with other district managers to actualize performance improvement strategies.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
Education
AgilePM - Project Management
The Knowledge Academy
Sydney, NSW10.2023
Scrum Master Certification - Project Management
The Knowledge Academy
Sydney, NSW10.2023
PRINCE2 Foundation & Practitioner - Project Management
The Knowledge Academy
Sydney, NSW10.2023
Bachelor of Property And Real Estate [PRE] -
Deakin University
Burwood, VIC11.2016
Skills
- Continuous Improvement Process
- Business Transformation
- Microsoft Office
- Project Management
- Agile Methodology
- Presentations
- Project Development
- Confluence
- Contract Management
- Risk Analysis
Timeline
Freelancer
Various
08.2019 - 09.2023
Contracts Manager
Coles Group
09.2018 - 07.2019
Project Manager
Coles Group
02.2018 - 09.2018
Property Leasing
Coles Group
01.2017 - 01.2018
Study Support Advisor
Deakin University Melbourne Burwood Campus
02.2015 - 12.2016
Area Manager
Bikini Berry
08.2011 - 10.2013
AgilePM - Project Management
The Knowledge Academy
Scrum Master Certification - Project Management
The Knowledge Academy
PRINCE2 Foundation & Practitioner - Project Management
The Knowledge Academy
Bachelor of Property And Real Estate [PRE] -
Deakin University
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