Eliza Thorpe
Saint Lucia
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Receptionist
Currumbin RSL
11.2023 - 02.2024
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled cash transactions and maintained sales and payments records accurately.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Managed multiple tasks and met time-sensitive deadlines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Waitress/Cook's Assistant
Man On The Bike Pizza
03.2019 - 05.2023
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Retail Worker
MYER Robina
10.2021 - 02.2022
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Actively engaged customers to provide general assistance and information on store merchandise.
Education
Bachelor of Vision Science/Master of Optometry
Queensland University of Technology
Brisbane, QLD11.2027
High School Diploma -
St Andrews Lutheran College
Tallebudgera, QLD10.2022
Institute of Modern Languages Japanese Level 6
University of Queensland
Brisbane, QLD06.2022
Skills
- Scheduling
- Computer Proficiency
- Data Entry
- Technical Support
- Schedule Management
- Professional Demeanor
- Expense Reporting
- Team Collaboration
- Organisation skills
- Staff Management
- Administrative Support
- Relationship Building
- Call Answering and Routing
Drummer for band, 'Underwater Martin'
Have studied music since a young age and have extensive leadership skills being both cultural captain in school as well as cultural convenor for Emmanuel College UQ. 'Underwater Martin' tours around Brisbane's clubs and plays a variety of mixed jazz and rock genres.
Languages
Japanese
Professional Working
Timeline
Receptionist
Currumbin RSL
11.2023 - 02.2024
Retail Worker
MYER Robina
10.2021 - 02.2022
Waitress/Cook's Assistant
Man On The Bike Pizza
03.2019 - 05.2023
Bachelor of Vision Science/Master of Optometry
Queensland University of Technology
High School Diploma -
St Andrews Lutheran College
Institute of Modern Languages Japanese Level 6
University of Queensland
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