Eliza Troy
Seaview Downs,SA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cellardoor Sales
Sevenhill Winery
Clare, SA
01.2024 - Current
- Provided customer service by answering inquiries and providing information about winery products.
- Processed payments from customers using point-of-sale systems or other cash handling procedures.
- Stocked shelves with merchandise in tasting rooms and retail areas.
- Collaborated with staff members across departments to coordinate activities within the winery.
- Assisted visitors at tastings by pouring samples and offering educational information about featured wines.
Retail Sales Assistant
SportsPower Marion
Oaklands Park, SA
06.2023 - 01.2024
- Greeted and assisted customer with enthusiasm and product knowledge
- Maintain a neat and organized sales floor, ensuring merchandise is well displayed
- Offered expert advise on sports gear, apparel and equiptment
- Processed transactions accurately and efficiently using POS system
- Handled customer inquiries, resolve issues, and offer solutions
- Collaborated with team members to achieve sales targets.
Front End Supervisor
Romeos Foodland Somerton Park
06.2021 - 06.2023
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Managed customer service duties by greeting over 100s of customers daily and informing customers about products
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Kept orderly and accurate accounting records by monitoring sales documentation
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply
- Mentored team members to enhance professional development and accountability in workplace.
Checkout Operator
Seacliff Park Foodland
08.2020 - 06.2021
- Worked closely with shift manager to solve problems and handle customer concerns
- Answered incoming calls to offer information and direct individuals to correct personnel
- Tallied cash drawer at beginning and end of each work shift
- Restocked and organized merchandise in front lanes
- Promptly to customer needs
- Stocked, tagged and displayed merchandise as required
- Processed customer refunds and exchanges according to established guidelines.
Education
Sacred Heart College
Somerton Park SA12-2023
Skills
- Accurate Money Handling
- Team Leadership
- Product and Service Sales Training and Development
- Decision-Making Abilities
- Sales Opening and Closing Procedures
- Cash Handling Staff Management
- Sales Training
- Cleaning
- Cash Register Operation Customer Complaint Resolution
- Product Knowledge
Certification
- Current First Aid & CPR and provide basic emergency life support (BLS) - HLTAID011
- Working with Children DCSI Clearance
- Current Pool Lifeguard Certificate
- Teacher of Swimming and Water Safety - AUSTSWIM
References
REFERENCES PROVIDED UPON REQUEST
Timeline
Cellardoor Sales
Sevenhill Winery
01.2024 - Current
Retail Sales Assistant
SportsPower Marion
06.2023 - 01.2024
Front End Supervisor
Romeos Foodland Somerton Park
06.2021 - 06.2023
Checkout Operator
Seacliff Park Foodland
08.2020 - 06.2021
Sacred Heart College
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