Eliza Tysoe

• Maintaining strong relationships with key internal stakeholders by strengthening customer relationships with proactive and collaborative approaches to managing client/agency needs.
• Working with Sales Executives to identify opportunities for growth with current client list.
• Developing in-depth knowledge of Radio and Digital products and be confident talking to clients and responding to requests.
• Providing accurate and timely reporting on campaigns. Including post campaign analysis, providing key insights and learnings and analysis on recent survey results.
• Managing all account queries.
• Booking and maintaining active campaigns to ensure everything runs smoothly and correctly.
• Work with internal teams to produce creative material and assisting instructions for assets running across the campaign.

• Answered telephone calls to field enquiries from clients, vendors and various other callers seeking information
• Organised rosters, ensured medicare claims were sent through and calculated doctors monthly pays
• Managed doctors' diaries to ensure scheduled appointments and meetings went to plan
• Aggregated and prepared documentation and reports for office meetings, distribution and filing
• Collected and distributed messages to team members and managers to support open communication and high customer service
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers
• Routed incoming mail and messages to relevant personnel without delay
• Ensured confidentiality was at the forefront of each operation in order to protect and make patients as comfortable as possible in the practice
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.

• Equipped and organised facility to comply with company strategy for online and offline quality controls
• Communicated value and position to the sales team and developed tools to support the selling process
• Conducted training and changed management processes to improve operations
• Sorted product and provided expertise on non-conforming product requirements
• Researched competitive solutions and maintained competitive market comparisons and evaluations
• Offering pricing and feature recommendations to management and cross-functional teams.

Answered telephone calls to field enquiries from clients, vendors and various other callers seeking information.

• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
• Aggregated and prepared documentation and reports for office meetings, distribution and filing
• Collected and distributed messages to team members and managers to support open communication and high customer service
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers
• Routed incoming mail and messages to relevant personnel without delay
• Drafted professional business memos, letters and marketing copy to support business objectives and growth
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance records, consistently arriving to work ready to start immediately.