Elizabelle El-Alam
St Clair,NSW
Summary
Tenacious and dedicated Medical Receptionist with proven expertise in front desk operations and appointment scheduling, honed at All Saints Family Practice. Committed to maintaining confidentiality while delivering exceptional patient service with professionalism and empathy. Demonstrates strong telephone etiquette, organizational skills, and a collaborative spirit, enhancing team efficiency and patient satisfaction. Holds a Working with Children Check and First Aid Certificate, ensuring a safe and supportive environment for all patients. Adaptable and driven, I thrive in fast-paced settings, always striving for excellence in both patient care and administrative operations.
Overview
9
9
years of professional experience
Work History
Medical Receptionst
All Saints Family Practice
11.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Handle emailing and collation of medical details, reports and results.
- Collation of necessary paperwork relative to Workers Compensation and insurance policies.
Medical Receptionist
Gurguis Medical Practice
12.2021 - 11.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Cashier and Sandwhich Artist
Subway
01.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Barista and Manager
Donut King
01.2016 - 01.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
J.D. - Law
University of Technology Sydney
Sydney, NSW02-2028
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Organisation
- Collation of results, reports and correspondences
- Emailing and Scanning
- Office administration
- Patient registration
- HIPAA compliance
- Insurance verification
- Payment collection
- Records management
- Medical billing
Timeline
Medical Receptionst
All Saints Family Practice
11.2022 - Current
Medical Receptionist
Gurguis Medical Practice
12.2021 - 11.2022
Cashier and Sandwhich Artist
Subway
01.2021 - 12.2021
Barista and Manager
Donut King
01.2016 - 01.2019
J.D. - Law
University of Technology Sydney
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