Elizabet Centeno Cibils Doherty
Mooloolaba,QLD
Summary
Dynamic Support Coordinator and Support Worker with a proven track record at BlueCare, Range Care and private clients, excelling in care coordination and relationship building. Skilled in crisis intervention and effective communication, I successfully developed a high-quality support team and implemented efficient care models, enhancing client wellbeing and independence while ensuring a compassionate, person-centred approach. Dynamic professional with extensive experience in person-centred support. Known for exceptional interpersonal skills and time management, successfully coordinating care operations and fostering strong relationships to promote client independence and emotional wellbeing.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Support Coordinator
Private
06.2024 - Current
- Responsible for coordinating and delivering person-centred support by managing client appointments, staff rostering, and day-to-day care operations.
- Acts as the primary liaison between the client, family, and support team, ensuring clear communication, continuity of care, and a well-organised home environment.
- Provides on-call and direct support as required.
- Successfully built and trained a high-quality support team, developed and refined a cost-effective care model, and implemented efficient rostering and funding strategies.
- Demonstrates strong leadership, care coordination, budgeting, problem-solving, and relationship-building skills to maintain positive outcomes for both the client and family.
Support Worker
Private
09.2023 - Current
- Deliver compassionate, person-centred care focused on maintaining dignity, independence, and overall wellbeing.
- Support daily living through personal care, meal preparation, household assistance, and safe home management, while providing emotional support and encouraging social and community engagement.
- Accompany the client to appointments and activities to promote inclusion and routine.
- Achieve positive outcomes by maintaining safety, enhancing emotional wellbeing, strengthening independence, and enabling the client to continue living at home for an extended period.
- Demonstrate strong skills in personal care, communication, risk awareness, time management, and relationship building.
Crisis Support Worker (volunteer)
Lifeline Queensland
02.2022 - Current
- Provide crisis and emotional support to individuals in distress through active listening, strengths-based communication, and trauma-informed care.
- Conduct psychosocial risk assessments, support suicide prevention and safety planning, and facilitate referrals to appropriate mental health and community services.
- Maintained accurate and confidential case documentation while adhering to safety and quality standards.
- Demonstrate effectiveness in supporting high-risk callers using an evidence-based intervention framework, maintaining professionalism, emotional regulation, and sound judgement in high-pressure situations.
Community Support Worker
Blackall Range Care Group
07.2021 - 10.2022
- Provided in-home support to clients to promote independence, dignity, and quality of life.
- Assisted with personal care tasks including showering, dressing, oral hygiene, and shaving, while encouraging clients to participate as independently as possible.
- Supported clients with shopping and community outings, including café visits and walks, to maintain social connection and engagement.
- Built strong, trusting relationships by offering companionship and meaningful interaction, keeping clients engaged and supported in their daily routines.
- Contributed to clients’ wellbeing by providing reliable, person-centred care that supported both physical needs and emotional wellbeing.
Aged Care Support Worker
BlueCare
09.2020 - 06.2021
- Provided compassionate, person-centred care to residents to support their safety, dignity, and wellbeing.
- Assisted with personal care tasks including showering, dressing, feeding, and continence care, while ensuring residents felt comfortable, respected, and supported.
- Engaged residents in meaningful activities such as reading and games to promote enjoyment, social connection, and emotional wellbeing.
- Demonstrated strong interpersonal skills by managing challenging interactions between residents calmly and respectfully, maintaining a safe and positive environment.
- Built trusting relationships with residents and contributed to their happiness, comfort, and overall quality of life through attentive, reliable, and empathetic care.
Massage Therapist
Hampstead Royal Free Hospital
01.2009 - 01.2010
- Worked as part of the Complementary Therapies Team, providing light therapeutic massage to patients across multiple hospital wards.
- Supported individuals experiencing pain, anxiety, and emotional distress, including cancer patients and postnatal mothers.
- Adapted care approaches to meet each patient’s medical, emotional, and physical needs.
- Maintained high standards of hygiene, safety, and confidentiality while delivering compassionate, patient-centred care.
- Contributed to improved comfort, relaxation, and emotional wellbeing for a diverse range of patients within a clinical environment.
Quality Assurance department trainee
Cargill Company
08.2004 - 04.2005
- Supported quality assurance and food safety compliance within a production environment.
- Assisted with audits, client visits, and quality documentation, and monitored production to ensure standards were met.
- Demonstrated strong accountability by independently managing QA duties when required and promptly resolving a critical labelling issue, preventing potential compliance and safety risks.
Education
Bachelor of Psychology -
University of The Sunshine Coast
Sunshine Coast, QLD11.2027
Crisis Support Worker Training - Crisis intervention and suicide prevention, Psychosocial risk assessment and safety planning, Trauma‑informed, person‑centred practice, Active listening and de‑escalation techniques, Ethical practice and confidentiality
Lifeline
Sunshine Coast, QLD01.2022
Diploma of Remedial And Sports Massage -
London School of Sports And Remedial Massage LSSM
London, UK01.2008
Bachelor of Food Science and Technology -
Federal University of Rio Grande Do Sul
Porto Alegre, Rio Grande do Sul, Brazil01.2004
Skills
- Interpersonal skills
- Computer proficiency
- Time management
- Customer service
- Proactive approach
- Organizational skills
- Communication skills
- Autonomy in work
- Motivating others
- Self-motivation
- Team collaboration
- Active listening
- Crisis intervention
- Effective communication
- Relationship building
- Calendar management
- Project Support
- Attention to detail
- Scheduling appointments
- Appointment scheduling
Certification
- Qld Drivers Licence, QLD Government
- Australian Manual Drivers Licence
Languages
- Portuguese
- Spanish
- English
Timeline
Support Coordinator
Private
06.2024 - Current
Support Worker
Private
09.2023 - Current
Crisis Support Worker (volunteer)
Lifeline Queensland
02.2022 - Current
Community Support Worker
Blackall Range Care Group
07.2021 - 10.2022
Aged Care Support Worker
BlueCare
09.2020 - 06.2021
Massage Therapist
Hampstead Royal Free Hospital
01.2009 - 01.2010
Quality Assurance department trainee
Cargill Company
08.2004 - 04.2005
Bachelor of Psychology -
University of The Sunshine Coast
Crisis Support Worker Training - Crisis intervention and suicide prevention, Psychosocial risk assessment and safety planning, Trauma‑informed, person‑centred practice, Active listening and de‑escalation techniques, Ethical practice and confidentiality
Lifeline
Diploma of Remedial And Sports Massage -
London School of Sports And Remedial Massage LSSM
Bachelor of Food Science and Technology -
Federal University of Rio Grande Do Sul