Elizabeta Abduloska
16 Hennessy St Epping ,Vic
Summary
Dynamic Retail Manager with a proven track record at Kmart, excelling in customer service and team supervision. Skilled in training and mentoring staff, I enhanced customer satisfaction through proactive engagement and efficient problem resolution. Committed to maintaining high standards in store operations and inventory management, driving overall success and team performance.
Experienced with maintaining clean and orderly spaces. Utilizes effective cleaning techniques and tools to ensure high sanitation standards. Knowledge of safety protocols and efficient cleaning methods to enhance overall environment quality.
Professional cleaner with strong focus on maintaining high standards and delivering consistent results. Known for effective team collaboration and adaptability to changing needs. Skilled in sanitizing, organizing, and using cleaning equipment. Reliable, hardworking, and always ready to meet demands of job.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Retail Manager
Kmart
10.2006 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Completed daily paperwork and computer entry of sales data as established by management.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Collaborated with staff to ensure store cleanliness and adherence to safety standards.
- Supported team in delivering excellent customer service and resolving inquiries promptly.
Star Track
Cleaner
01.2013 - 03.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Supervised cleaning operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff in efficient cleaning techniques and equipment usage.
- Developed and implemented cleaning schedules to optimize workflow and productivity.
- Resolved conflicts among team members, fostering a positive work environment.
- Analyzed cleaning processes, identifying areas for improvement to increase efficiency.
Education
Year 12 -
Lalor Secondary College
Lalor, VIC10.2006
Skills
- Management
- Driven work ethic
- Customer service
- Critical thinking
- Team supervision
- Delegating work
- Training and mentoring
- Product merchandising
- Staff oversight
- Health and safety
- Waste disposal
- Cleaning techniques
- Ordering cleaning supplies
- Health and safety compliance
Certification
First aid/ CPR Exp October 2026
Timeline
Star Track
Cleaner
01.2013 - 03.2014
Retail Manager
Kmart
10.2006 - Current
Year 12 -
Lalor Secondary College
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