Elizabeth Adair
Summary
Motivated Customer Service and Sales Representative. I am a successful customer service professional with varied experience in administration and sales in retail, government and administration formats.
My work experience has prepared me to work independently and within a team to deliver company targets. I am dedicated to developing services that benefit both staff and client experience. I have strong time management skills and am committed to delivering quality service to meet and exceed expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service and Sales Representative
Brumby Sunstate
08.2022 - Current
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Increased revenue with strategic upselling of products and services to existing customers.
- Assisted with design and implementation of policies to improve procedures.
- Attended monthly sales meetings and quarterly sales trainings and work with sales team to meet targets.
- Contributed to event marketing, sales and brand promotion.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Client Coordination Consultant
Kent Removal Services
11.2020 - 11.2021
- This position was initially a temporary assignment through Top Office Recruitment. I was asked to stay on by the company past my initial contract due to my abilities and success in the temporary role.
- Helped large volume of customers across multiple states with focus on customer satisfaction.
- Coordinating multiple removalists agencies for uplift, delivery and storage for government clients.
- Liaising with government agencies throughout the Northern Territory and Queensland to arrange for the smooth relocation of critical staff within essential services.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Administrator
Rail Tram Bus Union (Professional Temp)
03.2020 - 07.2020
- Updating exiting member/data lists to reflect up to date information accessible through union's most recent software.
- Maintained personnel records and updated internal databases to support document management.
- Extensive Data entry to assist in the transference of data from one computer system to another.
Customer Service Officer
Bay Audio/Australian Hearing
04.2017 - 09.2018
- Organised daily preparation of clinician's rooms and stock to ensure smooth appointments and maximise customer experience.
- Proactively identified additional needs and services through dialogue with customers at front of house.
- Maintained and managed nation-wide company databases with customer files pertaining to initial medical and ongoing care.
- Rostered staff across multiple stores to maximise efficiency and reduce overall absences through consistent and balanced shifts.
- Responded to customer calls and emails to answer questions about products and services.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Promoted company brand and unique offerings through personalized customer service.
Sales Assistant
Karalee News
02.2007 - 09.2011
- Implemented responsible gaming policies in sales of gambling materials.
- Daily processing of large cash based financial set up.
- Facilitated the ordering and supplying of high-volume stationary orders.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Graduate Diploma - Information Management
University of South Australia
Adelaide, SA10.2019
Bachelor of Arts With Honours - Arts
University of Queensland
Brisbane, QLD10.2013
Skills
- Strong communication skills with clients, colleagues and stakeholders
- Management of large sales area and diverse client engagement
- Encouraging new business and maintaining existing accounts
- Public Presentations
- Upselling
- Experience with stock ordering
- Information retrieval
- Implementation of company policy Invoice and Billing
- Customer service and front of house procedures
Certification
- Cardiopulmonary Resuscitation Training (2021)
- Basic Emergency Life Support Training (2021)
- First Aid (2021)
- Fire Warden (2021)
- Medical Reception & Terminology
- Medical Computing
Timeline
Customer Service and Sales Representative
Brumby Sunstate
08.2022 - Current
Client Coordination Consultant
Kent Removal Services
11.2020 - 11.2021
Administrator
Rail Tram Bus Union (Professional Temp)
03.2020 - 07.2020
Customer Service Officer
Bay Audio/Australian Hearing
04.2017 - 09.2018
Sales Assistant
Karalee News
02.2007 - 09.2011
Graduate Diploma - Information Management
University of South Australia
Bachelor of Arts With Honours - Arts
University of Queensland
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