Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Elizabeth AKOSAH

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Social Worker/ Caseworker/ Support Worker position. Ready to help team achieve company goals and meet the needs of service users

Overview

7
7
years of professional experience
1
1
Certification

Work History

FRONT END TEAM MEMBER

OPORTO
07.2017 - 07.2020
  • Kept front end areas clean and organized for professional appeal to customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better in-store experience.
  • Accepted payments, returned change and issued receipts.

TEAM MEMBER/ SHIFT CO-ORDINATOR

WOOLWORTHS
12.2020 - 01.2022
  • Contributed to a positive work environment by fostering a team-oriented atmosphere that encouraged collaboration and mutual support among employees.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

WAREHOUSE TEAM MEMBER

FOODBANK
10.2020 - 12.2020
  • This role was on a temporary basis from October - December the peak period of the company, this role consisted of packing hampers for the homeless and pick packing for disadvantaged companies in rural areas
  • RF scanning and Paper picking skills were necessary for this role.
  • Completion of daily cycle counts.
  • Use of machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Updated daily logs with regular shift activities
  • Cleaning and maintenance of warehouse

CUSTOMER RELATIONSHIP SPECIALIST

COMPLETE CREDIT SOLUTIONS
12.2021 - 05.2022
  • Developed rapport with debtors by demonstrating understanding of their situations while clearly outlining available solutions for resolving debts owed.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
  • Worked in call centre environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Generated and distributed monthly customer statements.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Worked effectively in fast-paced environments.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Documented customer payment interactions and account statuses for future reference.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Notified co-signers of delinquent accounts to assist in collecting payments.
  • Responded to customer inquiries and provided detailed account information.

DISABILITY SUPPORT WORKER

UNISSON DISABILITY
05.2022 - Current
  • Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
  • Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
  • Preparation of reports and treatment records.
  • Driving clients safely to social activities and appointments.
  • Record keeping for client files and handled related paperwork.
  • The use of a person centred approach to improve the quality of life of clients.
  • Promotes independence among clients through skill-building exercises and goal-setting initiatives.
  • Assisting clients in identifying community resources and connecting with appropriate services.
  • Regular advocation for client rights to ensure access to necessary supports.
  • Planning of community integration for clients by organising social outings, recreational activities, and educational opportunities.

Education

BACHELOR OF SOCIAL WORK -

UNIVERSITY OF WESTERN SYDNEY
03.2024

COMPLETION OF YEAR 12 -

ST CLARE'S CATHOLIC HIGH SCHOOL
11.2020

Skills

  • Lateral Thinking
  • Investigative Skills
  • Creativity
  • Negotiation
  • Resilience
  • Active Listening
  • Ability to navigate Collect
  • Ability to navigate Genysys
  • Attention to detail
  • Patient
  • Reliable
  • Problem Solving
  • Leadership
  • Teamwork
  • Critical Thinking
  • Adaptability
  • Time Management
  • Ability to use Microsoft Teams etc
  • Great Phone manner
  • Administrative Skills
  • Interpersonal skills
  • Positive and Supportive
  • Lifestyle Support
  • Incident Reports
  • Personal Care
  • Community Health Services
  • Creative Thinking
  • Personal Growth Support
  • Grooming support
  • Elderly Care
  • Medical Records
  • Visiting patient homes
  • Client Transportation
  • Patient Evaluation
  • Medication organization
  • Community Integration
  • Multicultural Sensitivity
  • Daily living assistance
  • Emotional Support
  • Family Communication
  • Health and safety
  • Problem-Solving
  • Goal Setting
  • Behavior Support Plans
  • Risk Assessments
  • Documentation and Recordkeeping
  • Recreational Activities
  • Computer Skills
  • Relationship Building
  • CPR/AED
  • Individualized support plans
  • Documentation skills
  • Housekeeping and meal preparation
  • Decision-Making
  • Disability Services
  • Flexible Schedule

Certification

  • New Worker NDIS Induction Module - Completed on 04/12/22
  • Quality, Safety and You - NDIS Worker Orientation Module - Completed on 04/12/22
  • CHCCOM005 - Communicate and work in health or community services
  • HLTAID011 - Provide First Aid
  • HLTINF001 - Comply with Infection prevention and control policies and procedures
  • HLTWHS002 - Follow safe work practices for direct client care
  • CHCCS015 - Provide individual's support
  • Valid National Police Check Certification
  • Valid Paid and Voluntary Working with Children's check
  • Valid NDIS Workers Check

References

  • Toni Araneta, 0466 913 170, Learning and Development Manager, Complete Credit Solutions


  • Gabriella Lahood, 0483 170 625, Team Performance Manager, Complete Credit Solutions


  • Dennis Amoah, 0420 260 636, Warehouse leading hand, Foodbank


  • Geraldine Gambo, 0481 748 099, Colleague, Woolworth's

Languages

Akan
Native or Bilingual
English
Native or Bilingual

Timeline

DISABILITY SUPPORT WORKER

UNISSON DISABILITY
05.2022 - Current

CUSTOMER RELATIONSHIP SPECIALIST

COMPLETE CREDIT SOLUTIONS
12.2021 - 05.2022

TEAM MEMBER/ SHIFT CO-ORDINATOR

WOOLWORTHS
12.2020 - 01.2022

WAREHOUSE TEAM MEMBER

FOODBANK
10.2020 - 12.2020

FRONT END TEAM MEMBER

OPORTO
07.2017 - 07.2020

BACHELOR OF SOCIAL WORK -

UNIVERSITY OF WESTERN SYDNEY

COMPLETION OF YEAR 12 -

ST CLARE'S CATHOLIC HIGH SCHOOL

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Elizabeth AKOSAH