• Results-driven professional with extensive experience in support coordination and client management. Known for enhancing client satisfaction through effective resource allocation and problem-solving. Committed to team collaboration and adapting to changing needs, ensuring reliable and flexible support services.
• Knowledgeable Support Coordinator with proven ability to manage and optimize client support services. Adept at coordinating resources and resolving complex client issues, leading to enhanced client satisfaction. Demonstrated strong communication and organisational skills in ensuring seamless service delivery and team collaboration.
• Experienced with client support and coordination, ensuring efficient service delivery and client satisfaction. Utilizes strong communication and problem-solving skills to address and resolve client issues effectively. Track record of maintaining organised and collaborative team environments to meet evolving client needs.
• Professional with strong background in coordinating support services, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.
• Person-centered case management for approx. 30 participants eligible for funding under the National Disability Insurance Scheme
• Provided practical support through NDIS plan meetings, assessment of needs and risks, goal setting and plan implementation.
• Support to connect, engage and refer to chosen services under the NDIS, mainstream and community supports.
• Monitored support budgets, and service engagement with regular participant contact and liaison with stakeholders and services
• Assessment of needs and risks, inclusive of social and emotional support to navigate stressful situations across multiple systems and government agencies including education, health, child safety, justice systems.
• Advocacy and support to attend plan reviews with the NDIS supporting increased funding in line with reasonable & necessary criteria ensuring rights and self-determination is upheld. Support to navigate review processes as required if desired outcomes not achieved.
• Specialised support coordination working across broader service areas, including Child Safety, legal, community and public health sectors.
• Working to resolve points of crisis to navigate difficult situations to achieve positive outcomes.
• Detailed and accurate report writing for NDIS plan reviews and reporting to complex planning and health liaison teams.
• Maintained clear, accurate and timely case notes ensuring information is up to date.
Achievements:
• Development and promotion of own service and development of systems and relevant forms.
• Successful support and advocacy with NDIS plan reviews resulting in increased funding and support levels for multiple participants
• Developed successful working relationships with participants exiting Child Safety and transitioning to adulthood and supported transition to new living arrangements.
• Person-centered case management for over 35 - 50 participants eligible for funding under the National Disability Insurance Scheme (NDIS). Other times supported up to 50 participants of the NDIS completing similar tasks listed above whilst working at Mi Start.
Additional Achievement:
• Support and supervision for newer team members, providing advice, suggestions and pathways to solutiions.
Achievements:
Achievements:
• Growth of the program in the region providing increased access to the program and increased provider options.
• Strengthened the relationship with diagnosing persons, including paediatricians, psychiatrists and other allied health professionals through the region.
• Developed relationships with mainstream services including community, children and family, health services and services in the private sector.
Achievements:
Achievements:
Achievements:
Achievements:
• Customer service for a Counselling and hypnosis service.
Registered with Queensland College of Teachers
Blue Exception Card - Working with Children Check and NDIS Screening Card
Traineeship in Office Administration, Australian Traineeship System, Completed 2007
2024 Understanding Pathological Demand Avoidance Disorder, Resilience Enterprises
2023 Recognise, respond, and refer to disclosure of sexual violence, Cairns regional domestic violence service
2023 Understanding Dementia and Supports, Dementia Australia
2023 Unconscious Bias, Qld human Rights Commission·
2018 Self-Compassion Workshop, Terri Woodward (3 hours)
2017 Implementing Social Thinking Concepts and Vocabulary, Michelle Garcia Winner
2017 Positive Behaviour Support Training, Autism Qld
2017 Aboriginal Cultural Awareness Training, Aboriginal Liaison at Autism Qld.
2015 Asia Pacific Autism Conference (APAC), 3 day seminar with various speakers which was offered in Brisbane
2015 Compassion Fatigue, Chrissy Atkins
2015 Empowering Parents to Guide their Children’s Learning: Working with Schools and Professionals to Enhance Outcomes for Children with ASD, Amanda Webster, Griffith University (2 day workshop).
2014 Emotion Management for Children and Adolescents with ASD, Tony Attwood
2014 Managing Young Children Program Facilitator Training, Glenda Young, MYCP, Education Qld
2013 Disability Standards for Education and Family Rights, Cairns Community Legal Centre
2013 SNAICC Conference, seminar offered by various speakers
2012 Aspergers Syndrome, Wendy Lawson (2 day seminar)
2012 Queensland Aboriginal and Torres Strait Islander Cultural Practice Program, Mission Australia
2012 Cultural Awareness Workshop, Sandra Bennett
2012 Apps for Autism and Learning, Bronwyn Sutton
2012 School Success: Learning, Academics and Homework, Autism Queensland (3 hours)
2012 Key Concepts: Communicating with Sign Workshop, Department of Community Care Services
2012 FNQ Early Years Forum, organised by Mission Australia
2011 Sue Larkey presents Tony Attwood, Tony Attwood
2011 Creating Positive Experiences for a Person with an Autism Spectrum Disorder, Fabic
2011 Living and Learning with Sensory Processing, Autism Qld
2011 Clues to Managing Behaviour, Autism Qld
2010 Child Protection Practice, Child Safety Training branch (3 week course)
2010 Nonviolent Crisis Intervention, Child Safety Services
2010 Seven Steps to Writing Success, at Woree S.S.
2007 Guided Writing and More, Advance Teacher Training
2006 Teaching Literacy, in-house training at Movelle Primary Schol
2006 Workplace Health and Safety, in-house training at Movelle PS
2002-2003 Behaviour Management Skill Training, Ed Qld
2003 Gifted Students in the Classroom, Tropical Bright Sparks
2003 Ethical Decision Making/ Code of Conduct Training, Ed Qld