Summary
Overview
Work History
Education
Skills
Certificates and Registrations
Professional Training and Competencies
Timeline
Generic

Elizabeth Angela Barbara

Cairns,QLD

Summary

• Results-driven professional with extensive experience in support coordination and client management. Known for enhancing client satisfaction through effective resource allocation and problem-solving. Committed to team collaboration and adapting to changing needs, ensuring reliable and flexible support services.

• Knowledgeable Support Coordinator with proven ability to manage and optimize client support services. Adept at coordinating resources and resolving complex client issues, leading to enhanced client satisfaction. Demonstrated strong communication and organisational skills in ensuring seamless service delivery and team collaboration.

• Experienced with client support and coordination, ensuring efficient service delivery and client satisfaction. Utilizes strong communication and problem-solving skills to address and resolve client issues effectively. Track record of maintaining organised and collaborative team environments to meet evolving client needs.

• Professional with strong background in coordinating support services, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.

Overview

29
29
years of professional experience

Work History

Support Coordinator / Specialist Support Coordinator

Mi Start
01.2024 - Current

• Person-centered case management for approx. 30 participants eligible for funding under the National Disability Insurance Scheme

• Provided practical support through NDIS plan meetings, assessment of needs and risks, goal setting and plan implementation.

• Support to connect, engage and refer to chosen services under the NDIS, mainstream and community supports.

• Monitored support budgets, and service engagement with regular participant contact and liaison with stakeholders and services

• Assessment of needs and risks, inclusive of social and emotional support to navigate stressful situations across multiple systems and government agencies including education, health, child safety, justice systems.

• Advocacy and support to attend plan reviews with the NDIS supporting increased funding in line with reasonable & necessary criteria ensuring rights and self-determination is upheld. Support to navigate review processes as required if desired outcomes not achieved.

• Specialised support coordination working across broader service areas, including Child Safety, legal, community and public health sectors.

• Working to resolve points of crisis to navigate difficult situations to achieve positive outcomes.

• Detailed and accurate report writing for NDIS plan reviews and reporting to complex planning and health liaison teams.

• Maintained clear, accurate and timely case notes ensuring information is up to date.


Achievements:

• Development and promotion of own service and development of systems and relevant forms.

• Successful support and advocacy with NDIS plan reviews resulting in increased funding and support levels for multiple participants

• Developed successful working relationships with participants exiting Child Safety and transitioning to adulthood and supported transition to new living arrangements.


Support Coordinator

ARC Disability Services
03.2020 - 11.2023

• Person-centered case management for over 35 - 50 participants eligible for funding under the National Disability Insurance Scheme (NDIS). Other times supported up to 50 participants of the NDIS completing similar tasks listed above whilst working at Mi Start.


Additional Achievement:

• Support and supervision for newer team members, providing advice, suggestions and pathways to solutiions.

Support Coordinator

A Good Start to Life (GSL)
08.2019 - 02.2020
  • Supported participants (and their families) of the NDIS to utilise their NDIS Plan and connect to funded and mainstream supports.

Autism Advisor Program (Qld) Team Leader

Autism Queensland
09.2018 - 08.2019
  • Provide a gateway for families of eligible children to access the Helping Children with Autism Funding Package in eligible areas.
  • Provide pre-and-post diagnostic consultations for families in NDIS to support families to understand the diagnosis, program and service industry and make informed choices for their child and family.
  • Support, supervise and train Autism Advisor Program team members.
  • Design program development including the composition and delivery of family groups conversation in different areas of Qld by Advisors in the team.
  • Support Advisors to understand support coordination, understands NDIS plan and provide information and support for participants and families.
  • Implement new processes to meet the growing roles of the program and its team members.


Achievements:

  • Analysed program effectiveness through data collection and performance evaluation processes.
  • Advocated for policy improvements to enhance resources available for individuals with autism.
  • Coordinated community outreach efforts to raise awareness about autism support services.
  • Implemented feedback mechanisms to improve service delivery and client satisfaction.

Autism Advisor

Autism Queensland
03.2011 - 09.2018
  • Provide a gateway for families of eligible children to access the Helping Children with Autism Funding Package and support families to understand the diagnosis, program and service industry and make informed choices for their child and family.
  • Maintain and manage the regional office covering Far North Queensland, North Queensland and Central North Queensland.
  • Implement office processes to meet local demands as well as offer congruence with organisational and Departmental policies and procedures.
  • Maintain regional office, organisation and Departmental databases.
  • Provide information and support to families of young children who have a diagnosis of an Autism Spectrum Disorder.
  • Visit regional areas to build awareness and maintain community links.
  • Provide information and support to families of young children who have a diagnosis of an Autism Spectrum Disorder.
  • Support services included on the program.
  • Delegate tasks to, supervise, train and support program office administrator.


Achievements:

• Growth of the program in the region providing increased access to the program and increased provider options.

• Strengthened the relationship with diagnosing persons, including paediatricians, psychiatrists and other allied health professionals through the region.

• Developed relationships with mainstream services including community, children and family, health services and services in the private sector.

Child Safety Officer

Child Safety Services
07.2010 - 02.2011
  • Providing case management for children and young people on long term guardianship orders.
  • Providing support to family members and foster care family members.
  • Implementing departmental policies and procedures.
  • Working in an investigatory function; making decisions and following legislation, polices and procures to ensure the child’s best interests are met.
  • Liaising and negotiating with other key stakeholders for the child and family.
  • Conducted risk assessments to identify vulnerabilities in child welfare practices.
  • Analyzed case data to inform strategic decisions and improve intervention effectiveness.

Achievements:

  • Collaborated with multidisciplinary teams to develop comprehensive safety plans for at-risk children and families.
  • Facilitated family meetings, mediating discussions focused on creating safer environments for children in the household.
  • Ensured timely interventions by maintaining accurate documentation and reporting concerns promptly to appropriate authorities.

Year 2 classroom teacher

Woree State School
01.2010 - 07.2010
  • Develop and facilitate the student's learning of the classroom program.
  • Collaborate with other Year 2 teachers to develop curricular unit plans.
  • Manage student behaviour.
  • Assess student learning.
  • Implement school policies.


Achievements:

  • Facilitated classroom management strategies to foster a positive learning environment.
  • Evaluated student performance through assessments to tailor instructional approaches.
  • Collaborated with colleagues to develop interdisciplinary curriculum initiatives.
  • Mentored new teacher, providing guidance on effective teaching practices and classroom techniques.

Supply school teacher

Tracer
08.2007 - 01.2010
  • Providing emergency teaching for Queensland State and Catholic primary and secondary schools across class levels and subject areas including special needs education, art, music and other specialised learning areas.
  • Developed engaging lesson plans aligned with curriculum standards to enhance student learning experiences.
  • Implemented innovative teaching strategies to foster critical thinking and creativity among students.

Year 6 classroom teacher

Parramatta State School
10.2009 - 12.2009
  • Develop and facilitate the student's learning of the classroom program.
  • Collaborate with my partner classroom teacher about planning, classroom management and parental issues.
  • Manage student behaviour.
  • Assess student learning.

Achievements:

  • Developed and implemented engaging lesson plans aligned with curriculum standards.
  • Facilitated a positive classroom environment promoting student participation and collaboration.
  • Integrated technology tools to enhance learning experiences and improve student engagement.
  • Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.

Special education teacher

Hambledon Primary School
08.2007 - 12.2007
  • Facilitate the learning and development of students with special needs (students who have ASD or down syndrome) within the lower primary age group.
  • Develop and implement Individual Education Plans
  • Promote positive behaviours, communication skills, socialisation skills and fine and gross motor development
  • Liaise with classroom teacher, special education group leader and family members and offer family members support and information,

Achievements:

  • Implemented behavioural intervention strategies to enhance student engagement and classroom behaviour.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.

Year 1/2 classroom teacher

Movelle Primary School
01.2006 - 08.2007
  • Lesson and program development including collegial planning.
  • Facilitate student learning, optimise student engagement and assess student progress.
  • Manage student behaviour.
  • Create and maintain a positive, safe and encouraging learning environment.
  • Liaise with other teachers, school personnel, medical professionals and parents.

Special education teacher

Jackson Special Education School
02.2005 - 12.2005
  • Facilitate the learning and development of students with special needs (students who have ASD) within the middle primary age group.
  • Develop and implement students’ developmental goals and assessment outcomes.
  • Promote positive behaviours, communication, socialisation and motor skills.
  • Promote functional literacy and numeracy.
  • Liaise with classroom teacher, special education group leader and family members and offer family members support and information.
  • Collaborated with multidisciplinary teams to assess student progress and adapt instructional methods.

Year 7 and 10 English conversational teacher

Tianjin Jinying Middle School
08.2004 - 01.2005
  • Develop and implement an interactive learning program (e.g. role play) to encourage students’ speaking and listening skills and promoting a supportive environment for learning and taking risks.

Senior Science and Information Technology Teacher

Cooktown P-12 State School
03.2004 - 08.2004
  • Teacher of Year 10 Science and Years 7, 9, 10, 11 and 12 Information Technology.
  • Develop and implement learning programs based on curricular outcomes and policies.
  • Developed and implemented engaging curriculum for various IT subjects, enhancing student comprehension and interest.
  • Optimise student engagement.
  • Manage student behaviour.
  • Assess student outcomes.


Office administrator

Tranceworks
01.1999 - 12.2003

• Customer service for a Counselling and hypnosis service.

  • General administration.
  • Organising bookings and confirmations.
  • Ordering office and business-related supplies.


Practice Manager

Moonee Vale Clinic
07.1996 - 12.1998
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Streamlined clinic operations by implementing efficient scheduling systems for patient appointments.
  • Provided effective customer service.
  • Managing accounts.
  • Arranging medical collections.
  • Instrument sterilisation.
  • Training employees.
  • General administration.

Education

Graduate Certificate - Child Protection Practice

James Cook University
Cairns, QLD
12.2009

Graduate Bachelor of Education - Early Childhood Education

James Cook University
Cairns, QLD
12.2003

Bachelor of Arts - Business studies, psychology, welfare services and sociology

James Cook University
Cairns, QLD
12.2000

Skills

  • Computer Skills: MS Word, Excel, PowerPoint, Outlook Teams Adobe Acrobat Various Organisational and Government Databases and ability to learn new programs
  • Ability to quickly build strong rapports with persons of various abilities, ages, backgrounds, socioeconomic statuses as well as with key stakeholders and sustain positive working relationships
  • Ability to adapt my communication style effectively to build trust and share information, explain situations and offer options and resources to promote informed decision making
  • Utilise well developed interpersonal skills to negotiate, resolve conflict and interact effectively with clients, team members, external support services and families / caregivers
  • Excellent organisational and time management skills, able to appropriately prioritise and manage tasks, adapt to changing priorities and remain focused on important tasks
  • Able to calmly work through problems and develop practical solutions
  • Strong advocacy skills, ensuring the rights, safety privacy and confidentiality of clients is maintained
  • Excellent team skills – cooperative and flexible, shares work and enjoys the opportunity to support and learn from others
  • Committed to ongoing professional development & training, and engages in reflective practice and supervision for continuous improvement

Certificates and Registrations

Registered with Queensland College of Teachers

Blue Exception Card - Working with Children Check and NDIS Screening Card

Traineeship in Office Administration, Australian Traineeship  System, Completed 2007

Professional Training and Competencies

2024 Understanding Pathological Demand Avoidance Disorder, Resilience Enterprises

2023 Recognise, respond, and refer to disclosure of sexual violence, Cairns regional domestic violence service

2023 Understanding Dementia and Supports, Dementia Australia

2023 Unconscious Bias, Qld human Rights Commission·

2018 Self-Compassion Workshop, Terri Woodward (3 hours)

2017 Implementing Social Thinking Concepts and Vocabulary, Michelle Garcia Winner

2017 Positive Behaviour Support Training, Autism Qld

2017 Aboriginal Cultural Awareness Training, Aboriginal Liaison at Autism Qld.

2015 Asia Pacific Autism Conference (APAC), 3 day seminar with various speakers which was offered in Brisbane

2015 Compassion Fatigue, Chrissy Atkins 

2015 Empowering Parents to Guide their Children’s Learning: Working with Schools and Professionals to Enhance Outcomes for Children with ASD, Amanda Webster, Griffith University (2 day workshop).

2014 Emotion Management for Children and Adolescents with ASD, Tony Attwood

2014 Managing Young Children Program Facilitator Training, Glenda Young, MYCP, Education Qld

2013 Disability Standards for Education and Family Rights, Cairns Community Legal Centre

2013 SNAICC Conference, seminar offered by various speakers

2012 Aspergers Syndrome, Wendy Lawson (2 day seminar)

2012 Queensland Aboriginal and Torres Strait Islander Cultural Practice Program, Mission Australia

2012 Cultural Awareness Workshop, Sandra Bennett

2012 Apps for Autism and Learning, Bronwyn Sutton

2012 School Success: Learning, Academics and Homework, Autism Queensland (3 hours)

2012 Key Concepts: Communicating with Sign Workshop, Department of Community Care Services

2012 FNQ Early Years Forum, organised by Mission Australia

2011 Sue Larkey presents Tony Attwood, Tony Attwood

2011 Creating Positive Experiences for a Person with an Autism Spectrum Disorder, Fabic

2011 Living and Learning with Sensory Processing, Autism Qld

2011 Clues to Managing Behaviour, Autism Qld

2010 Child Protection Practice, Child Safety Training branch (3 week course)

2010 Nonviolent Crisis Intervention, Child Safety Services

2010 Seven Steps to Writing Success, at Woree S.S.

2007 Guided Writing and More, Advance Teacher Training

2006 Teaching Literacy, in-house training at Movelle Primary Schol

2006 Workplace Health and Safety, in-house training at Movelle PS

2002-2003 Behaviour Management Skill Training, Ed Qld

2003 Gifted Students in the Classroom, Tropical Bright Sparks

2003 Ethical Decision Making/ Code of Conduct Training, Ed Qld

Timeline

Support Coordinator / Specialist Support Coordinator

Mi Start
01.2024 - Current

Support Coordinator

ARC Disability Services
03.2020 - 11.2023

Support Coordinator

A Good Start to Life (GSL)
08.2019 - 02.2020

Autism Advisor Program (Qld) Team Leader

Autism Queensland
09.2018 - 08.2019

Autism Advisor

Autism Queensland
03.2011 - 09.2018

Child Safety Officer

Child Safety Services
07.2010 - 02.2011

Year 2 classroom teacher

Woree State School
01.2010 - 07.2010

Year 6 classroom teacher

Parramatta State School
10.2009 - 12.2009

Supply school teacher

Tracer
08.2007 - 01.2010

Special education teacher

Hambledon Primary School
08.2007 - 12.2007

Year 1/2 classroom teacher

Movelle Primary School
01.2006 - 08.2007

Special education teacher

Jackson Special Education School
02.2005 - 12.2005

Year 7 and 10 English conversational teacher

Tianjin Jinying Middle School
08.2004 - 01.2005

Senior Science and Information Technology Teacher

Cooktown P-12 State School
03.2004 - 08.2004

Office administrator

Tranceworks
01.1999 - 12.2003

Practice Manager

Moonee Vale Clinic
07.1996 - 12.1998

Graduate Certificate - Child Protection Practice

James Cook University

Graduate Bachelor of Education - Early Childhood Education

James Cook University

Bachelor of Arts - Business studies, psychology, welfare services and sociology

James Cook University
Elizabeth Angela Barbara