ELIZABETH ARNOTT
Burwood,NSW
Summary
A seasoned Manager bringing over 10 years of experience in General & Operation Management with a demonstrated record of success. A versatile and strategic leader, I have built teams of high achievers and enhanced my skills in people and project management, curating learning content and effective financial forecasting. A people focused professional who excels at training, development and creating a motivating workplace environment.
Overview
12
12
years of professional experience
Work History
In-Home Onboarding Specialist
Uniting NSW
Sydney, NSW
02.2024 - Current
- Conducted comprehensive visits to prospective clients to explain Home Care Packages and the services offered by Uniting.
- Proactively took on additional responsibilities beyond the role requirements without being asked.
- Selected to develop and lead a company-wide sales training initiative, reflecting trust and recognition of leadership skills.
- Independently trained local team members on the Home Care Package onboarding process, ensuring consistency and excellence in service delivery.
- Became the go-to expert for onboarding processes, providing guidance and support to colleagues across the organization.
- Collaborated with neighborhood coordinators to ensure smooth handovers for ongoing care.
- Maintained accurate documentation of assessments, care plans, and communications using Uniting’s systems.
- Stayed informed about industry trends, policies, and best practices, contributing insights to enhance services.
Executive, Team & Production Assistant
Espresso Communications
SURRY HILLS, NSW
12.2022 - Current
- Took over production of the Commercial Disco podcast, turned it from a sporadic side project to a weekly release eventually securing 50K sponsorship from the CSIRO
- Effectively managed sponsor relationships, overseeing the entire lifecycle of their commitments throughout th year. I coordinated the delivery of sponsor-specific deliverables, consistently meeting or exceeding established timelines
- Employed leadership and people management skills through successful coordination of CEO, staff and annual event planning
- Adept at maintaining meticulous attention to detail and identifying process areas to be streamlined
General Manager
Calmsley Hill City Farm
ABBOTSBURY, NSW
03.2021 - 12.2022
- Established a clear understanding of the unique needs of managers in the animal industry
- Designed and implemented a management onboarding and training initiative
- Managed and improved internal staff communication
- Overhaul of training systems and records
- Built a company culture based on collaborative learning and development
- Implemented streamlined POS & online ticketing system reducing wait times for visitors and improving productivity of staff
- Full ownership of company website and social media management
- Full ownership of rostering, payroll, recruitment and HR
MASTER TRAINER/CLUB GENERAL MANAGER
Fitness First
Pennant Hills, NSW
07.2019 - 01.2021
- Mentored new club managers
- Delivered upskilling components for club managers in state meetings including people management training and personal development
- Led club through COVID pandemic, including closure and re-opening, team management and motivation/engagement of staff during stand-down
- Introduced new roster and club policies for alignment with social distancing guidelines
- Maintained consistent sales results, which resulted in club experiencing one of the lowest drops in membership post COVID.
MASTER TRAINER/ CLUB GENERAL MANAGER / STATE SAFETY COORDINATOR
Fitness First
Newtown, NSW
07.2018 - 07.2019
- Coordinated sales induction process for all NSW
- Delivered upskilling components for club managers in state meetings.
MASTER TRAINER/CLUB GENERAL MANAGER
Fitness First
Castle Hill, NSW
07.2015 - 07.2018
- Mentored 6 staff members into higher level roles
- Transformed club from imminent closure to nominee for Club of The Year 2018
- Achieved year on year net member growth of more than 175%
- Achieved 457% EBITDA budget FY2018
- Increased club's Net Promoter Score by 150% over an 18 month period
- Boosted Employee Engagement results to 13% above the national average.
REGIONAL SALES TRAINER/ ASSISTANT CLUB MANAGER
Fitness First
NSW
12.2014 - 07.2015
- Assumed management of five clubs over a seven-month period
- Mended staff culture and relations in struggling clubs resulting in performance KPIs being hit constantly
- Helped our Chatswood club achieve first place member retention in July 2015
- Staff recruitment and training.
SALES MANAGER / REGIONAL SALES TRAINER
Fitness First
Mosman, NSW
10.2012 - 12.2014
- Developed and delivered statewide sales induction as a member of the NSW Sales Training Team
- Achieved sales target 18 months in a row in a Top 5 club
- Mentored 2 team members to higher roles
- Created and managed Reception development program resulting in a 3% increase in acquisition.
Education
Cert IV Training And Assessment -
Plenty Training
07.2024
High School Diploma -
Ravenswood School For Girls
Skills
- Complex project direction and management
- Management of recruiting, induction, training and performance of managers
- Management team building
- Operations Management
- Project team leadership
- Comfortable learning and using new systems and technology
- Crisis management
- P&L Management
- Problem anticipation and resolution
- Internal and external stakeholder and supplier management
- Strategy and content development for social media
- Direction and management of internal culture change
- Creation & delivery of onboarding and training initiatives
- Team leadership and ongoing management and mentorship of staff to maintain morale
Timeline
In-Home Onboarding Specialist
Uniting NSW
02.2024 - Current
Executive, Team & Production Assistant
Espresso Communications
12.2022 - Current
General Manager
Calmsley Hill City Farm
03.2021 - 12.2022
MASTER TRAINER/CLUB GENERAL MANAGER
Fitness First
07.2019 - 01.2021
MASTER TRAINER/ CLUB GENERAL MANAGER / STATE SAFETY COORDINATOR
Fitness First
07.2018 - 07.2019
MASTER TRAINER/CLUB GENERAL MANAGER
Fitness First
07.2015 - 07.2018
REGIONAL SALES TRAINER/ ASSISTANT CLUB MANAGER
Fitness First
12.2014 - 07.2015
SALES MANAGER / REGIONAL SALES TRAINER
Fitness First
10.2012 - 12.2014
Cert IV Training And Assessment -
Plenty Training
High School Diploma -
Ravenswood School For Girls
Similar Profiles
MARIA ZAIRMARIA ZAIR
Payroll Officer at Uniting NSWPayroll Officer at Uniting NSW
Mariya SchaferMariya Schafer
Induction and Onboarding Specialist at Uniting NSW ACTInduction and Onboarding Specialist at Uniting NSW ACT
Chinenye OHAKWEChinenye OHAKWE
Support Worker- Specialist Homelessness Services at Uniting (NSW. ACT)Support Worker- Specialist Homelessness Services at Uniting (NSW. ACT)
Dilip Gharti ChhetriDilip Gharti Chhetri
Kitchen Hand at ResturantKitchen Hand at Resturant
Bijay PandeyBijay Pandey
Kitchen Assistant at Zia KitchenKitchen Assistant at Zia Kitchen